to Desh. Postpaid packages Currently, there are three postpaid plans from Banglalink for its tail customers. These packages are known as Enterprise Personal, which is a subset of much larger Banglalink enterprise. All packages come with T&T local, nationwide dialing, ISD, and e-ISD connectivity. Personal package Personal supplementary Personal call and control Former packages: Upper class, a postpaid platform, was launched on 31 July 2005. It was mainly targeting slightly upscale consumers. the upper class was known for offering separate counters at sales and customer care centers and a dedicated hotline. It had numerous packages under two different tariff plans—tailor made and made to measure. In addition to those, it introduced a hybrid product named call and control designed to offer the value of postpaid with the control of prepaid. Later Enterprise Personal took control of the upper class. Banglalink Enterprise Banglalink Enterprise offers a wide range of products and services to suit the needs of the business community. It was first launched in December 2006. The current packages are: Enterprise corporate; targeted at the corporate segment Enterprise SME; targeted at the SME segment Enterprise personal Before the launch of Banglalink enterprise, Banglalink served the business clientele through a similar platform named Banglalink professional. Banglalink customer care Banglalink delivers customer care using its call centers and customer care networks. Currently, Banglalink provides customer care services to its clients through: Banglalink sales & care centres Banglalink points Banglalink Points are aimed at providing connections, handsets, accessories and provide selected customer services like SIM replacement, reconnection, bill payment etc. They are located at key points around the country. Kallol Group, a local distribution company, had partnered with Banglalink to operate at least forty Banglalink points throughout the country. As of March 2008, the deal with Kallol Group has been called off and Banglalink is focusing on managing its own customer care centers. Banglalink service points Banglalink care lines are call centres. Digital services Banglaflix - Video streaming service Banglalink App Store - Subscription-based app store. Powered by Bemobi Banglalink Boighor - eBook service Banglalink Islamic Portal - Islamic content service Bangla Dhol - Music streaming service Bhoutik - Video streaming service BL Vibe - Music streaming service Clickplay - Online gaming service Toffee - Live TV & video streaming Service Criticisms and penalty In October 2007, BTRC fined Banglalink BDT 1.25 billion for its involvement in illegal VoIP or call termination business.