less. Before a customer can request arbitration, they must provide Verizon Wireless with written notice at least 30 days before arbitration is requested. Parties may appeal decisions reached by NAD and CARU to NARB, the appellate body. Decisions reached by the self-regulatory system's investigative and appellate units are publicly reported through a press release. In addition, the decisions reported by NAD and CARU also are compiled 10 times each year into the “NAD/CARU Case Reports.” As of 2010, more than 5,000 self-regulatory decisions are included in the NARC Online Archive. The case reports and archive are not public, however; access to the archive is $6900.00 a year, even though procedures state that final case decisions are public. National Advertising Division The National Advertising Division (NAD), established in 1971, is charged with monitoring and evaluating truth and accuracy in national advertising. The NAD examines and evaluates a wide range of advertising claims, including puffery, consumer surveys, product testing and product demonstrations, taste tests, pricing claims and disclosures. Through its unique window on the marketplace, NAD identifies hot issues in advertising and promotion. NAD's decisions assist advertisers in anticipating and responding to the challenges that new products and new media can pose. Since its inception, NAD has examined advertising claims for a wide range of products, including: Products promoted as "green" or environmentally beneficial Infant nutrition products Over-the-counter drugs and dietary supplements Consumer electronics Broadband technology Functional foods and beverages Cosmetics Building supplies and home repair and renovation products Energy services In cooperation with the Council for Responsible Nutrition, NAD expanded its review of advertising for dietary supplements, a nearly $25 billion industry that is frequently criticized for misleading advertising. The program closed more than 360 cases concerning claims made in dietary supplement advertising. The program ended on July 1, 2020. The NAD opens hundreds of cases each year and more than 95 percent of the advertisers that appear before NAD voluntarily comply with NAD's decisions. NAD cases often originate through a challenge filed by one advertiser against the advertising claims made by a competing advertiser. In addition, NAD monitors national advertising and investigates complaints filed by consumers and advocacy groups or referred by local Better Business Bureaus. The course of NAD review proceedings is detailed in The Advertising Industry's Process of Self-Regulation, Policies and Procedures by the National Advertising Review Council. The Procedures describe and explain the filing deadlines and requirements