tickets, arrival acknowledgment forms/reports of many types (e.g. MSDS, damaged goods, returned goods, detailed/summary, etc.), import/export, delivery, bill of lading (BOL), etc. These documents are usually the contracts between the consignee and the consignor, so they are very important for both parties and any intermediary, like a third party logistics company (3PL) and governments. Document handling within logistics, supply chain management and distribution centers is typically performed in manual labor or semi-automatically using bar code scanners, software and tabletop laser printers. There are some manufacturers of high speed document automation systems that will automatically compare the laser printed document to the order and either insert or automatically apply an enclosed wallet/pouch to the shipping container (frequently a flexible polybag or corrugated fiberboard/rigid container). See below for external website video links showing these document automation systems. Protection of Privacy and Identity Theft are major concerns, especially with the increase of e-Commerce, Internet/Online shopping and Shopping channel (other, past references are catalog and mail order shopping) making it more important than ever to guarantee the correct document is married or associated to the correct order or shipment every time. Software that produces documents are: ERP, WMS, TMS, legacy middleware and most accounting packages. A number of research projects have looked into wider standardization and automation of documents in the freight industry. In legal services Automation technology may be used in the production of legal documents, such as employment contracts and estate planning documents, potentially with the use of an online interface or decision tree. In large law firms document assembly systems are often used to systemize work, such as through the creation of complex term sheets and the first drafts of credit agreements. With the liberalisation of the UK legal services market spearheaded by the Legal Services Act 2007 large institutions have broadened their services to include legal assistance for their customers. Most of these companies use some element of document automation technology to provide legal document services over the Web. This has been seen as heralding a trend towards commoditization whereby technologies like document automation result in high volume, low margin legal services being ‘packaged’ and provided to a mass-market audience. In insurance Insurance policies and certificates, depending on the type, policy documents can also be hundreds of pages long and include specific information on the insured. Typically, in the past, these insurance document packets were created by a) typing out