rural and small community water supplies to maintain compliance with the SDWA at rates similar to metropolitan systems on a percentage basis. Quality on Tap and Protecting Our Environment "Quality On Tap – Our Commitment – Our Profession" is a nationwide, grassroots public relations and awareness campaign designed especially for the drinking water industry. QOT is intended to promote a positive image to the public, focusing on the safety of drinking water and the expertise of the technical professional who ensure water quality. "Protecting Our Environment" is a companion campaign for the wastewater industry. This campaign is designed to publicize the credentials of the wastewater personnel and the role they play in Environmental Protection, especially the prevention of water pollution. Rural water has made environmental protection, especially source water protection, a priority for the industry. Both campaigns were designed to be practical, hands-on guides to better public relations for rural and small water and wastewater utilities. Programs The NRWA and its state affiliates provide a range of programs to assist utilities in their governance, management, finance and operations. Annually over 100,000 personnel are trained and over 100,000 types of on-site technical assistance is rendered throughout the 50 United States, and Puerto Rico. Training and technical assistance is delivered through a cadre of personnel with a range of technical and practical experience. This technical knowledge, combined with the experience of managing and operating water and wastewater systems has allowed NRWA training, assistance and “common sense solutions” that are practical at the local level. Member support services NWRA and the state associations offer a variety of support services provided to member utilities. All support services are delivered through the state associations. These may include but are not limited to revolving loan funds, insurance, discounts, bond pools, certification, background checks, conferences, legislative events on the state and national level and a VIP Fleet Discount for systems of any size and any number of vehicles. These programs and services available through the NRWA homepage or state associations. Emergency Response/Disaster Relief NRWA and its state affiliates provide assistance to small systems recovering from disasters. This assistance is considered to be an extension of the regular services provided to small water utilities: "It's the same thing we do every day, just with more urgency and immediate need." These efforts have been praised for their ability to quickly provide responsive, meaningful assistance to small utilities and support