free-form letters, b) adding pre-printed brochures c) editing templates and d) customizing graphics with the required information, then manually sorting and inserting all the documents into one packet and mailing them to the insured. The various documents included in one packet could include the following kinds of documents: Welcome letter Contract Certificate State-specific policy documents Listing of items insured and insurance amounts Amendments Riders ID card Company information Marketing material (other products) Data A lot of work can go into putting one packet together. In most policy admin systems, the system will generate some kind of policy statement as a starting point, but might need to be customized and enhanced with other required materials. See also Document composition Document modelling Document processor Intelligent document Template processor Turnaround document References Electronic documents Supply chain management Technical communication Workflow technology