When asked why Robert had been promoted the Prime Minister cited his successful tenure in his previous role. National Disability Insurance Scheme In June 2019, in response to delays and backlogs for children with disability in accessing Early Childhood Early Intervention (ECEI) supports through the NDIS, Robert directed the National Disability Insurance Agency to provide standardised interim plans to children who have been found eligible for the NDIS, but who are likely to experience a wait time of greater than 50 days. News coverage in January 2021 noted that "NDIS waiting times have dropped after concerted efforts from the Federal Government and the National Disability Insurance Agency". The report found 85 per cent of NDIS participants rating their planning experience as “very good” or “good”. A spokesman for the government said the Federal Government had made improving access and planning decision timeframes a priority, and had made “significant improvements since May 2019”. In February 2021, Robert pressed ahead with introducing legislative amendments to parliament after a court ruled sex services were not excluded under law from being taxpayer funded through the NDIS saying: “NDIS participants can still freely use their own money, whether that is through government support or earned income, to spend on whatever they want. All we are saying is taxpayer NDIS funds were never intended to be used in this way and we’ll be ensuring this does not happen again.” Government Services Establishing Services Australia At the outset of his role as Minister for Government Services Robert established Services Australia. In July 2019 he appointed Martin Hoffman to lead a taskforce to develop a strategic plan to deliver the reform to government service delivery. While announcing the taskforce, Robert said: “In those important moments when Australians reach out for government services they rightly expect a simple and seamless interaction. Services Australia will be outcomes focused and will put in place the right structure needed to deliver that experience.‘Whether Australians are accessing government services digitally, in person or over the phone, in the future I want Services Australia to deliver a similar experience to what Australians are used to when dealing with everyday services, such as banking and shopping"Minister Robert appointed Rebecca Skinner as CEO of Services Australia in March 2020. Support for Black Summer Bushfires Services Australia staff deployed as part of the emergency response to the 2019-20 Black Summer Bushfires. Minister Robert told Parliament that Services