a caring and relatively calm character who is very similar in personality to Laura. Despite her obedient nature, she does portray a nastier, more reactionary streak at times, similar to her later replacement, Julie. She is good friends with Carole and is often seen lending her support through her emotionally dark times. Angie also defends Carole against criticism from Brittas, even going so far as to tip three cups of coffee on the reception floor in protest. Angie appears very similar to Julie - both have blonde hair and wear classy female office clothes. However, Julie has a far more blunt and aggressive nature than Angie. Julie appears from series two onwards, and Angie's disappearance and replacement is never actually explained in any episodes. Pam Shields (Series 1) Pam, played by actress Frances Low, is Helen and Gordon's new neighbour. In series one, Pam is Helen's friend, a minor character Helen can talk to. She is used to reveal Gordon's character: Helen describes Gordon to Pam, including the chaos he caused in previous jobs. In Series 2, Pam is replaced as Helen's supportive, glad-to-listen friend, by Laura (who has a more distant relationship with Helen in the first series). Pam does not appear in any further series because she was no longer needed. Councillor Daphne Dapping (Series 1 and 2) Councillor Dapping is portrayed by actress Jo Kendall, and is the character responsible for putting Brittas in charge of the centre. In the first episode, when - within minutes of arrival, Brittas is already upsetting staff and causing strikes - Dapping quickly regrets who she has put in charge. Councillor Dapping only appears in the very first episode and also the Series 2 episode "Safety First"; in the latter, she falls from a fire escape and injures herself, and is replaced by the harsher Councillor Drugett. Councillor Jack Druggett (Series 4-7) Stephen Churchett played Councillor Druggett, a more determined character to remove Brittas than Councillor Dapping was. Druggett first appears at the end of series four, in the episode "The Chop". He succeeds in sacking Brittas as Manager of the Leisure Centre, and also sacks Carole as receptionist after seeing her children kept in office drawers. However, in the following episode, Brittas once again inadvertently manages to burn down the building, but in the process he saves three children. He is crowned a local hero and with the backing from