of performances. They ceased a telephone booking service in 2014. They run their own Guest Service Centre, based in Stoke-on-Trent, sharing the building with the cinema, but operated separately. The company has a support office in Manchester, and a smaller office in London. "Limitless" is a nationwide scheme, where, on a twelve-month contract basis, allows members to see regular (not 3D) screenings as often as they want for a monthly fee. Odeon offers premium services for customers who are 18 years or older. It provides a fine dining experience and a gallery, offering a premium service, at six locations. Controversies Refusals to screen certain films In 2008, Odeon made a controversial move by refusing to screen Rambo on any of its UK screens, blaming it on "commercial differences". In 2010 Odeon proposed a boycott of Tim Burton's Alice in Wonderland at its cinemas in the UK, Ireland and Italy, over a plan by Disney to show the film for a shorter period to allow it to release the film on DVD earlier. Following individual negotiations with Disney; Odeon, Cineworld and Vue reached agreements. Public customer complaint On 24 August 2012, a customer named Matt Pledger posted a complaint on Odeon's Facebook wall about his experience with the cinema, citing high ticket prices, high food prices, inattentive staff, sound bleeding through from the cinema next door, and displaying adverts on how piracy was killing film. The complaint eventually went viral, with over 275,000 'Likes' and over 23,000 comments as of 3 September 2012, as well as receiving attention from the national media, including a programme feature on BBC Radio 4. References Further reading Eyles, Allen (2002) Odeon Cinemas; Vol. 1: "Oscar Deutsch Entertains Our Nation". London : Cinema Theatre Association Eyles, Allen (2005) Odeon Cinemas; Vol. 2: From J. Arthur Rank to the Multiplex. London : Cinema Theatre Association External links Official Ireland website Odeon Cinemas Group Historic 1930s Odeon cinema images taken by John Maltby Cinema chains in the United Kingdom Cinema chains in the Republic of Ireland Entertainment companies established in 1928 British companies established in 1928 Private equity portfolio companies 2016 mergers and acquisitions