Railways in January 1997. Services towards the West Midlands were taken over by Central Trains in March 1997. Anglia trains handed over their franchise to National Express East Anglia in 2004. Three years later, on 11 November 2007, the Central Trains franchise was broken up and West Midlands services to Norwich were taken over by East Midlands Trains. The National Express East Anglia franchise passed to Abellio Greater Anglia on 5 February 2012. All services operated by East Midlands Trains were transferred to East Midlands Railway in August 2019, after EMT's franchise expired. Layout Platform 1: Greater Anglia inter-city services to London Liverpool Street and used occasionally for Breckland Line services to and Stansted Airport; East Midlands Railway services to via . Platform 2: Greater Anglia inter-city services to London Liverpool Street. Platform 3: Greater Anglia inter-city services to London Liverpool Street and services to Cambridge and Stansted Airport; East Midlands Railway services to Liverpool Lime Street via Nottingham. Platforms 4-6: Greater Anglia rural services to , and Sheringham. Platform 4 is also used occasionally at peak times for inter-city services to London Liverpool Street. Services The station is served by Greater Anglia and East Midlands Railway. The typical off-peak service frequency (Monday to Saturday) is: 1tph (train per hour) to 2tph to , of which 1tph makes additional calls at , and 1tph to 1tph to 1tph to , of which 1tp2h (1 train every 2 hours) calls at only and 1tpd serves 1tph to , of which: 2tpd (trains per day) run via , and The remaining trains run via and Accidents and incidents On 10 September 1874, the Thorpe rail accident, East Anglia's worst train crash, occurred at Thorpe St Andrew between Norwich Thorpe and , killing 25 people and injuring 75. On 21 January 1881, two passenger trains collided at Norwich Thorpe junction just beyond Carrow Road Bridge. Both trains had their locomotive and leading carriage derailed. There were, however, no casualties. On 21 July 2013, in the early hours, a passenger train ran into another which was stabled in Norwich's platform 6, injuring eight people. An investigation blamed driver fatigue. Engine sheds Norwich engine shed was located to the south west of the station. This depot closed in 1982 and was replaced by a new facility at Crown Point which, in 2015, is responsible for the maintenance of the main line electric fleet and local