staff for setting it up to be a fight against another primary candidate, that being Dick Gephardt; Mordecai stated a broken voter outreach system caused Dean volunteers to alienate potential supporters by contacting them too many times; and CNN correspondent Kate Albright-Hanna attributed his decreased ratings to the "crazy" image of Dean and his supporters brought upon by the press and the campaigns of his opponents. Explained Dean campaign manager Joe Trippi, "In Iowa, it was pretty clear we were unraveling, so I was praying that it would somehow hold together before caucus night, that the floor would not collapse on us until the day after. Then we'd have some momentum from a win going into New Hampshire and no one would know it was collapsing." However, John Kerry ended up winning the caucus, Dean coming in third. Tricia Enright, Dean's communications director, summarized the campaign staff's reaction to the results: "You're disappointed we've let down all of these people who worked their hearts out. In their mind, it was their campaign." As Dean recalled his motive when about to speak a post-caucus rally at the Val-Air Ballroom in West Des Moines, Iowa, "You don't suddenly give up and think everything you've done was a waste of time, and I didn't think so. And I was gonna let those kids know that this was not over." The rally Organizer Teri Mills recalled the room being "jam-packed" with 3,000 attendees, and "people were so excited and looking forward to boarding planes to go to New Hampshire." A drunk Mordecai was on stage exciting the audience with Dean and his organizers backstage discussing how to present; as Trippi summarized his thinking process at that moment, "You have millions of Americans watching who have no idea who you are. If the cameras are on you that night, it's your best shot to introduce yourself to America. So that was the plan—win, lose, or draw. But you can't predict how things go once the bus rolls up and he gets out there." Trippi advised Dean, "They're down, go out there and give 'em hell," and Iowa senator Tom Harkin suggested, "Why don't you just throw your jacket off and let her rip." Enright also told the prep shortly before Dean got on stage, "Get ready guys, he's going to be firey." When Dean walked on stage, the crowd "just went bananas. It was like