directors, and are entitled to dividends based on the amount of their purchases from the group. The corporate members do not have exclusive rights to operate in any category or geography; especially with food there are examples of one or more corporate members below operating in the same local area and/or overlapping with shops of The Cooperative group, and the various websites listed below may or may not highlight categories or store locations relevant to a customer's needs or location. Awards In 2002 the society gained Worldaware's 2002 Shell Award for Sustainable Development for its use of Fairtrade goods. and in 2007 it won a Queen's Award for Enterprise in the Sustainable Development category, in recognition of its business practices, including its pioneering stance on Fairtrade and the environment. In January 2010, the society appeared on the shortlist for the Transform Awards for rebranding and brand transformation in a number of categories A 2011 Which? survey claimed that the Co-operative was the least favourite grocer with 46% satisfaction among customers compared to Waitrose which achieved 85%. The Co-operative Bank has consistently been one of the highest-rated banks in the UK for customer satisfaction. See also British co-operative movement The Co-operative brand Notes References Louis Brandeis, Other People's Money And How the Bankers Use It (1914) ch 10 Percy Redfern,The Story of the CWS 1863–1913 (1913) External links Business services companies established in 1844 Consumers' co-operatives of the United Kingdom Companies based in Manchester Funeral-related companies of the United Kingdom Defunct department stores of the United Kingdom 1844 establishments in the United Kingdom