sole CEO, and his tenure was to be one of the most turbulent in BA's history. In 1997, he dropped the Union Flag design from BA's livery in favour of the unpopular ethnic art livery. In 1999, BA reported a 50% slump in profits – its worst since privatisation. In March 2000, Marshall removed Ayling from his position and in May announced Rod Eddington as his successor. While helping to promote the government's Action 2000 campaign, which encouraged businesses to ensure that their computers recognised, interpreted, and processed the year 2000 date change, he was criticised for the contents of BA's own 1999 holiday brochures. These warned travellers: "We will not cover claims arising from equipment or any computer program failing to recognise, interpret or process any date changes for example the year 2000." Marshall retired from the role of chairman of BA in July 2004 and was succeeded by Martin Broughton, former chairman of British American Tobacco. From May 1996 to July 1998, Marshall was president of the Confederation of British Industry and chaired the CBI International Advisory Board. He was chairman of the board of Governors of Birkbeck, University of London, Vice-President of the Advertising Association; Member of the British American Business Council International Advisory Board; a Council Member of the Institute of Directors; and President of the Commonwealth Youth Exchange Council. From June 1998 to July 2003, Marshall was also chairman of Invensys plc and chairman of The Royal Institute of International Affairs (Chatham House) from September 1999 to July 2003; Chairman of The Board of Trustees of The Conference Board Inc., from October 2000 to October 2003; member of the Board of HSBC Holdings plc from January 1993 to May 2004 and Chairman of the Queen's Club from 2007 to 2010. He was appointed chairman of Pirelli UK plc in September 2003 and chairman of Nomura Securities on 1 October 2004. From 1 January 2005 to 1 January 2007, Lord Marshall was also Chairman of the National British Tourist Board VisitBritain. In 1991, Marshall was the recipient of the Tony Jannus Award for his contributions to commercial aviation. Announced in the 1998 Birthday Honours he was created a life peer as Baron Marshall of Knightsbridge, of Knightsbridge in the City of Westminster on 20 July 1998. In 1989, he was awarded an Honorary Degree (Doctor of Laws) by the University of Bath. After his death from