instead as a feature in The One Show. The segment on The One Show will be presented by Matt Allwright and Nikki Fox. Format Watchdog primarily consists of films involving journalistic investigations into consumer complaints, brought to the attention of the programme's research team by viewers and customers, in which the general basis of the investigation is to look into issues, concerns and complaints made about businesses and companies in regards to products/services offered, the quality of customer care, and other concerns/issues/problems that have arisen of late. Films usually consist of one or two major components - tests conducted by the research team, into various aspects such as quality, value for money, safety and hygiene, and so forth; and interviews with some of the consumers who contacted the programme, in regards to their experience with the company/business connected to the investigation that the interviewee had dealings with, what concerns and worries they have about a product/service they purchased and their overall general opinion of the business. The film is usually presented to viewers by either one of Watchdogs current presenters, or a reporter for the programme, who gives out a general overlay of the matter being investigated, and conducts interviews with the consumers that were affected. Towards the end of the film, a response from the businesses/companies involved (if provided) is often given, which can include their views on the programme's findings, if any issues raised have been dealt with, and if the consumers featured on the programme have had their complaints dealt with. If the programme puts forward their findings to any regulatory bodies connected to the product/service offered, including Trading Standards, they will also read out a response from them, including any consumer advice regarding the issues featured in the film. In some investigations, hidden cameras are used to record specific areas of the investigation, that are done in secret by the research team; an example of this is when researchers pose as customers, go to different branches of a business under investigation, and secretly record a conversation between themselves and a number of employees they randomly approach, mainly on answers given in regards to consumer inquires they make (i.e. "What is the cooling down period for returning an item if we aren't satisfied?"). In a number of investigations where multiple companies/businesses are being investigated on the same aspects under investigation, researchers will usually conduct secret testing on