program used by a team of application support professionals (often a help desk) to keep track of issues communicated to software developers. Using an LBT allows support professionals to track bugs in their "own language" and not the "language of the developers." In addition, an LBT allows a team of support professionals to track specific information about users who have called to complain—this information may not always be needed in the actual development queue. Thus, there are two tracking systems when an LBT is in place. Part of integrated project management systems Bug and issue tracking systems are often implemented as a part of integrated project management systems. This approach allows including bug tracking and fixing in a general product development process, fixing bugs in several product versions, automatic generation of a product knowledge base and release notes. Distributed bug tracking Some bug trackers are designed to be used with distributed revision control software. These distributed bug trackers allow bug reports to be conveniently read, added to the database or updated while a developer is offline. Fossil and Veracity both include distributed bug trackers. Recently, commercial bug tracking systems have also begun to integrate with distributed version control. FogBugz, for example, enables this functionality via the source-control tool, Kiln. Although wikis and bug tracking systems are conventionally viewed as distinct types of software, ikiwiki can also be used as a distributed bug tracker. It can manage documents and code as well, in an integrated distributed manner. However, its query functionality is not as advanced or as user-friendly as some other, non-distributed bug trackers such as Bugzilla. Similar statements can be made about org-mode, although it is not wiki software as such. Bug tracking and test management While traditional test management tools such as HP Quality Center and IBM Rational Quality Manager come with their own bug tracking systems, other tools integrate with popular bug tracking systems. See also Application lifecycle management Comparison of issue-tracking systems – Including bug tracking systems Comparison of project management software – Including bug tracking systems References External links How to Report Bugs Effectively by Simon Tatham List of distributed bug tracking software How to Write a Bug Report that Will Make Your Developers Happy Bug tracking system Help desk Project management software