major digital game distributors and two methods of purchasing and downloading the game directly from the developer. In September 2014, 1.4 million accounts belonged to Australian users; this grew to 2.2 million by October 2015. Steam's success has led to some criticism because of its support of DRM and for being an effective monopoly. In 2012, Free Software Foundation founder Richard Stallman called DRM using Steam on Linux is "unethical", but still better than Windows. Steam's customer service has been highly criticized, with users citing poor response times or lack of response in regards to problems such as being locked out of one's library or having a non-working game redemption key. In March 2015, Valve had been given a failing "F" grade from the Better Business Bureau due to a large number of complaints in Valve's handling of Steam, leading Valve's Erik Johnson to state that "we don't feel like our customer service support is where it needs to be right now". Johnson stated the company plans to better integrate customer support features into the Steam client and be more responsive to such problems. In May 2017, in addition to hiring more staff for customer service, Valve publicized pages that show the number and type of customer service requests it was handling over the last 90 days, with an average of 75,000 entered each day. Of those, requests for refunds were the largest segment, and which Valve could resolve within hours, followed by account security and recovery requests. Valve stated at this time that 98% of all service requests were processed within 24 hours of filing. Curation impact The addition of Greenlight and Direct have accelerated the number of games present on the service, with almost 40% of the 19,000 games on Steam by the end of 2017 having been released in 2017. By the end of 2018, over 27,000 games had been released on Steam, and had reached over 34,000 by the end of 2019. More than 50,000 games were on the service as of February 2021. Prior to Greenlight, Valve saw about five new games published each week. Greenlight expanded this to about 70 per week, and which doubled to 180 per week following the introduction of Direct. The accessiblity of publishing games on digital storefronts like Steam since its launch has been described as key to the popularity of indie games. As these processes allow developers to