consequential, incidental, special or foreseeable damages 69% did not warrant the software was free of defects or would work as described in the manual 55% capped damages at the purchase price or less 36% said they were not warranting whether it infringed others' intellectual property rights 32% required arbitration or a specific court 17% required the customer to pay legal bills of the maker (indemnify), but not vice versa Among the terms and conditions of 31 cloud-computing services in January-July 2010, operating in England: 27 specified the law to be used (a US state or other country) most specify that consumers can claim against the company only in a particular city in that jurisdiction, though often the company can claim against the consumer anywhere some require claims to be brought within half a year to 2 years 7 impose arbitration, all forbid illegal and objectionable conduct by the consumer 13 can amend terms just by posting changes on their own website a majority disclaim responsibility for confidentiality or backups most promise to preserve data only briefly after terminating service few promise to delete data thoroughly when the customer leaves some monitor the customers' data to enforce their policies on use all disclaim warranties and almost all disclaim liability 24 require the customer to indemnify them, a few indemnify the customer a few give credits for poor service, 15 promise "best efforts" and can suspend or stop any time The researchers note that rules on location and time limits may be unenforceable for consumers in many jurisdictions with consumer protections, that acceptable use policies are rarely enforced, that quick deletion is dangerous if a court later rules the termination wrongful, that local laws often require warranties (and UK forced Apple to say so). Readability Among the 500 most-visited websites which use sign-in-wrap agreements in September 2018: 70% of agreements had average sentence lengths over 25 words, (where 25 or less is needed for consumer readability) median FRE (Flesch Reading Ease) score was 34 (where over 60 is considered readable by consumers) median F-K (Flesch-Kincaid) score was 15 years of school (498 of 500 had scores higher than the recommended 8th grade) Among 260 mass market consumer software license agreements which existed in both 2003 and 2010: median and mean Flesch scores were 33 in both years, with a range from 14 to 64 in 2003, and from 15 to 55 in