equal participants. The needs of these individuals are considered integral to the social and economic order and not identified as “special”. A full inclusion requires a barrier-free physical and social environment. The Better Design and Buildings for Everyone: Disabled People's Rights and the Built Environment Report 2012 found that New Zealand’s built environment is rarely designed in considerations of all users. This particularly excludes people with disabilities, approximately 17 to 20 percent of New Zealand's population, from using and accessing facilities and services like buildings, parks and recreation facilities. Access to information The Better Information for Everyone: Disabled People's Rights in the Information Age Report found that information is not accessible to a wide range of people with disabilities. Human rights depend on the accessibility of information, products and services. New Zealand information and communications were found to have often been designed for one kind of end user: an individual who is internet-literate, can see and read in English competently, and lacks learning disabilities. Making a complaint The Commission is an independent Crown entity responsible for administering the Human Rights Act 1993 and monitoring the Convention on the Rights of Persons with Disabilities. An individual can make a complain to the Human Rights Commission if they feel that their human rights have been breached. A complaint can be made in sign language with interpreters available. In addition, the Commission offers free and confidential services. It can advise complainants on whether the complaint is covered by the Human Rights Act and if the Commission can help through mediation. If mediation does not work, advice can be given on possible legal options. The Commission also developed guidelines for using disability rights language as a practical tool when referring to people with disability. However, the word-choice can reflect attitudes toward people with disability. Because of this, the Commission suggested to use people-centred language that recognises a person with disability is, first and foremost, a person. In their view, this is one of the many ways New Zealand can promote and respect the dignity of people with disability in accordance with the Disability Convention. Recognition of people with disabilities The International Day of Persons with Disabilities first started in 1992 and it is celebrated yearly on December 3. The United Nations promotes this day across the world to encourage a better understanding of disability issues. Each year has a different theme. For example, the