Note 7 was officially recalled in the United States by the Consumer Product Safety Commission, who advised all owners to shut down and cease all usage of the device and return them in exchange for a replacement. On 13 September, Samsung announced in newspaper advertisements that it would release a software patch to the affected Galaxy Note 7 devices in South Korea, which prevents the device from being charged beyond 60% capacity to reduce the risk of combustion. The Galaxy Note 7 was subsequently reissued with batteries supplied by Chinese company Amperex Technology Limited (which also serves as the main battery supplier for the iPhone line). These replacement models, which Samsung purportedly classified as being safe, had a prominent marking on their packaging to distinguish them from the first wave of recalled units and render all software battery indicators with green icons. Samsung was granted special permission by Google to allow this change, as it would normally violate the requirements of the Android Compatibility Definition Document (which must be met to license Google Mobile Services software and Android trademarks) for all status bar icons to only be rendered in white. Following the announcement of the recall, Verizon Wireless released a software update to Galaxy Note 7 units purchased from the carrier, which displays the aforementioned green icons on safe devices and an embedded recall notice on affected devices when the device is plugged in. Unlike the South Korean update, it does not include a charging cut-off. Samsung reported that 80% of devices had been replaced in South Korea, and roughly 50% in Europe and North America. Only 10% of devices in the U.S. were returned, with about 50,000 units traded for a different model. However, Samsung stated that 95% of users chose to maintain their loyalty to the company. Issues with replacement phones In October 2016, several incidents occurred in which replacement Galaxy Note 7 phones still suffered from battery failure and combustion. A Galaxy Note 7 owner in Kentucky was hospitalized with acute bronchitis due to smoke inhalation after his replacement device caught fire in the early morning of 4 October 2016. The owner told a local television station that he had received a text message not meant for him from a Samsung customer service representative, which read, "Just now got this. I can try and slow him down if we think it will matter, or we just let