She always wears gloves because she is a Troubled person—her touch causes intense pain, so she can never touch people and so never get close to anyone. Her Trouble was triggered when she was raped. She became a patient of Claire Callahan, though Claire stopped treating her when it was discovered that she had captured her rapist and tortured him for three days with her "tazer" touch. Jordan now works for the Guard, a group of Troubled people who look after their own any way they can, including bringing newly afflicted people to Haven; they are the townspeople who bear the maze tattoo. Nathan contacts her trying to infiltrate the Guard, as a tattooed person is the Bolt-Gun Killer. What started out as a police investigation leads Nathan into a relationship with Jordan, after Audrey had become aloof. Nathan cannot feel the pain of Jordan's touch so she can be intimate with him. Nathan has some commitment to Jordan, despite the fact that she used him to help a prisoner escape. The prisoner she helped was Troubled and she was doing her job. The two continued their relationship until the episode "Burned", in which Jordan attempts to kidnap a Troubled girl named Ginger with the hopes of using her as a means of forcing Audrey to enter the barn which appears to have something to do with the Troubles. Although Jordan has no idea what the connection is between Audrey and the barn, she reveals to Nathan, Audrey, and Duke, that once the barn appears and Audrey enters it, both disappear, bringing the Troubles to an end for twenty-seven years, when they return and Audrey is needed again. Though arrested by Nathan, he exchanges her for Ginger and her father who were prisoners of the Guard. With this her relationship with Nathan ends. When Audrey steps into the barn, Jordan is shot after she shoots Nathan, as he was trying to stop the process that would take the Troubles. It is revealed in the comic Haven: After the Storm that she survived the gunshot wound. In Countdown, Jordan decided to leave Haven so that she can start a new life, only to be killed by Wade Crocker, after she refused to answer his question about what was the plan to end the Troubles. William Played by Colin Ferguson (seasons 4–5), is a mysterious figure who first appears in the bar