Cheshire) — Sue is a customer service assistant and best friend to her co-worker, Linda, with whom she regularly gossips with about the other staff members and customers. Sue is a mother of three and later discovers she is pregnant with her fourth child. (Series 1–7) Linda Stubbings (portrayed by Faye McKeever) — Linda is co-customer service assistant and best friend to Sue. She spent three years with Neville, but the pair split, later reuniting in the Christmas day 2018 episode. (Series 1–7) Lorraine Chain (portrayed by Stephanie Beacham) — Lorraine replaced Gavin as store manager and launched the new 'No Nonsense' food range to Valco. She was plain-speaking and often crude with her overuse of the word 'bastard' and later turned on several members of staff, including Leighton and Andy, and those who didn't didn't follow her strict view of how Valco should be run. Her verbal abuse toward Julie caused her to suffer a nervous breakdown and take temporary absence. She was later fired from her position and Gavin returned to the job. (Series 2) Neville (portrayed by Dominic Coleman) — Neville is divorcee father of two and has lost everything to his ex-wife and therefore is forced to start again from the ground up taking a job a Valco. Initially starting as a kiosk assistant, Neville works his way up checkout operator and is currently working as a butcher. He found love with Linda, with her soon finding him too much to bear. Most of his Valco colleagues find him annoyingly dull and take advantage of his passive nature, especially Colin and Lisa. He reunities with Linda in the Christmas day 2018 special. (Series 2–7) Sharon (portrayed by Jo Enright) — Sharon was head baker and would often enjoy to prank her co-workers. (Series 2) Ian (portrayed by Victor McGuire) — Ian becomes Valco's security guard. He is inexperienced in his work, as he is not the best judge of character when it comes to criminals and is very trusting. He is gay and married. (Series 2–6) Richard France (portrayed by Chris Geere) — Richard became Valco's new head of strategy and received the position in order to modernize the chain; however, his ideas began to clash with Gavin's view of how the company should be run and it became evident that Richard was trying to push Gavin out. Richard was soon dismissed from the job. (Series