3) Dave (portrayed by Danny Kirrane) — Dave was a fishmonger on the supermarket fish counter. He had no experience on fish but was enthusiastic within his work. (Series 3) Ray (portrayed by Adeel Akhtar) — Ray was fishmonger at Valco and was obsessed with fish, and very much the opposite of his assistant, Dave, who had no knowledge of fish whatsoever. Ray and Dave, at first, do not get along, as Dave views Ray at the weird but they eventually begin to hit it off. (Series 3) Anna (portrayed by Elizabeth Bower) — Anna is Spanish and was checkout operator at Valco. She was Gavin's girlfriend and took the job just so she could be close to him, much to Julie's dismay. (Series 3) Daniel Wilson (portrayed by Samuel Anderson) — Daniel joined Valco as assistant manager to Gavin and the two get along very well. He fell for Charlie, and following her departure, he set his sights on co-worker, Katie. (Series 4–6) Rose (portrayed by Miriam Margolyes) — Rose became a checkout operator at Valco, and happens to be Colin's nan. She wants the best for Colin and with Lisa as his girlfriend, she does not meet Rose's expectations. (Series 4) Charlotte "Charlie" O'Connor (portrayed by Aisling Bea) — Charlie is the daughter of Brendan O'Connor, the owner of the entire Valco chain who believes that she should learn the business. She is dim-witted and oblivious to work concepts. Daniel receives the task of showing her the ropes and the two eventually begin to hit it off. (Series 4–5) Harry (portrayed by Jack Carroll) — Harry is a checkout operator. He is probably the brightest person at Valco having nine A* in his GCSEs. He is sarcastic and has a crush on Linda. (Series 4–7) Brian (portrayed by Stephen Tompkinson) — Brian becomes the new pharmacist at Valco; having previously worked for Boots, he has decided not to reveal why he left. (Series 4–7) Cheryl Fairweather (portrayed by Sarah Parish) — Cheryl is the manager of rival chain Lauda, a new store opening directly opposite Valco. There is instant chemistry between Cheryl and Gavin and the pair eventually become and item. She later joins the Valco team as regional manager, becoming Gavin's boss. (Series 5–7) Heather (portrayed by Jessie Cave) — Heather is a store assistant at Valco (Series 5–7) Duncan Trench (portrayed by Rufus Hound) — Duncan