Communities that support innovation have been referred to as communities of innovation (CoI), communities for innovation, innovation communities, open innovation communities, and communities of creation. Definitions Lim and Ong (2019) define a community of innovation (CoI) as a group of people with a sense of comaradie, belonging and a collective identity who are jointly facilitating innovation. CoIs are groups made up of motivated individuals working together towards a common goal because they are convinced of their common cause. Coakes and Smith (2007) define communities of innovation (CoIs) as a form of communities of practice dedicated to the support of innovation. Sawhney and Prandelli (2000) proposed the model of communities of creation as a new governance mechanism for managing knowledge found in different companies for the purpose of innovation. In CoIs, intellectual property rights are considered to be owned by the entire community although the community is governed by a central firm which acts as the sponsor and defines the ground rules for participation. This model lies between the closed hierarchical model and the open market-based model. Role of communities in organizations Quoting Mintzberg (2009), Lim and Ong (2019) points out that managers need to re-discover the essence of communities in the organizations in order to appropriately manage people within the organizations, who are not simply an organizational resource to be exploited, but who are the very organization itself. In other words, employees who feel they are valued and fairly treated by their organizations will usually work generously and in times of need, sacrificially for the success of the organization of which they feel they are a part of. However, employees who perceive themselves as being exploited, or possibly next on the retrenchment list, will more often than not put in only minimal work for the organization. Relationship between communities and innovation Stacey (1969) observed that the term ‘community’ has been used by some to connote social relations in a defined geographical area, and by others to stress the feeling of belonging to a group. Innovation is the development and implementation of a new idea (Van de Ven, 1986). Collaboration contributes to innovation (Pouwels and Koster, 2017). Macro-processes of communities of innovation Lim and Ong (2019) observed three macro-processes, the first macro-process pertaining to having a relax and conducive environment for interaction and innovation, a second macro-process centering on the need for recognition and organizational resources to sustain the innovation process