issues. Non-emergency telephone numbers Apart from the emergency number there also is a huge variety of non-emergency numbers which should be used in non-emergency cases such as Krankentransport, for example. These numbers differ from region to region and provider to provider. Even though the Austrian Red Cross operates ambulances all over Austria there is a huge variety of non-emergency numbers such as 14 844 for Styria, 1484 for Carinthia or 01 52 144 for Vienna. As already described above, in addition to the emergency and non-emergency services provided by the different organisations there is also a service called Ärztefunkdienst or Ärztenotdienst (Physician Home Call Service), which provides a GP to make housecalls for all people in the specific area and can be reached by dialling 141 everywhere in Austria. The Healthcare number 1450, the first point of contact for health questions, was much used at the beginning of the COVID-19 pandemic in Austria. Because of the spread of the virus in mid-March 2020, there were about 70 times as many calls. Vehicles Landbased Ambulance The Austrian EMS system's vehicles come in a wide variety of shapes and sizes. All of its vehicles must conform to most aspects of the requirements of European standard CEN 1789. The visual identity requirements of the European standard are deliberately not being followed, as they contradict to the traditional Austrian ambulance colours white and red (derived from the colours of the Red Cross' logo). Some organisations such as the Grünes Kreuz, however, have started to paint their new ambulances according to the requirements of the new standard. The five major types of vehicle are: The Krankentransportwagen (KTW), a van-type ambulance used for non-emergency transport. The Notfallkrankentransportwagen (NKTW), a multi-purpose vehicle serves a dual role as patient transport vehicle and as backup for emergency responses. The Rettungswagen (RTW), a larger van used for emergencies. The Notarztwagen (NAW), basically the same as a RTW but staffed with an emergency physician in addition to the other personnel. The Notarzteinsatzfahrzeug (NEF), a station wagon or small van. Its purpose is to bring the Notarzt (emergency physician) to the scene of the emergency, when required. Other vehicles that are also employed include helicopters for the performance of air ambulance services or off-road vehicles to be able to access remote and impenetrable places. In rural areas the most commonly used vehicles are NKTWs as they can be used for both, Krankentransports