Lan Ekintza Bilbao is the local development agency of the Bilbao City Council with a public service mission, which started operations in 1989. Its remit is to improve the quality of life of the citizens and the city of Bilbao, ensuring that development maintains a socio-economic balance among the city's districts and their residents. Lan Ekintza's responsibilities include employment offices, promoting city trade, and boosting entrepreneurship and innovation. Targets Job seekers. Marginalised social collectives. Individuals needing training. Young entrepreneurs. SMEs and Microcompanies. Companies seeking advisory services. Bilbao shops. Institutions and Social Stakeholders. Impact indicators Employment Total 2000-2009 People processed: 38,728 people People finding jobs: 16,225 people People contracted: 2,807 people Participation in programmes for Vocational Training/Qualifications: 10,741 people Entrepreneurship Total 2000-2009 People processed: 12,335 people Companies receiving support: 923 people Direct employment generated: 1,712 people Investment made: €37,860,830 Commerce Total 2009 Business information queries: 97 Individualised diagnostics: 53 Advice at the retail outlet: 57 Subsidies awarded: €76,500 Training actions: 130 stores Support for Bilbao Dendak and Bilbao Traders Association: €357,000 Bilbao Government of Spain 1989 establishments in Spain