satisfaction — Guidelines for complaints handling in organizations ISO 10003:2018 Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations ISO 10004:2018 Quality management — Customer satisfaction — Guidelines for monitoring and measuring ISO 10008:2013 Quality management-Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions ISO/CD 10009 Quality management — Guidance for quality tools and their application ISO/FDIS 10010 Quality management — Guidance to understand, evaluate and improve organizational quality culture ISO 10012:2003 Measurement management systems—Requirements for measurement processes and measuring equipment ISO 10013:2021 Quality management systems — Guidance for documented information ISO 10014:2021 Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits ISO 10015:2019 Quality management — Guidelines for competence management and people development ISO 10017:2021 Quality management — Guidance on statistical techniques for ISO 9001:2015 ISO 10018:2020 Quality management - Quality management — Guidance for people engagement ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services ISO/PRF TS 10020 Quality management systems — Organizational change management — Processes See also List of ISO Technical Committees References External links ISO home page ISO/TC 176 Committee page 176