Troubleshooter was a British reality television series, produced and shown by the BBC, focusing on experienced business leaders visiting and advising small and often struggling UK businesses. It first aired in 1990 with Sir John Harvey-Jones, formerly of ICI. After the series won a BAFTA, Harvey-Jones decided that he didn't want to become a television personality, after one newspaper called him the "most famous industrialist since Isambard Kingdom Brunel." The greatest achievement of the Troubleshooter programmes was to make business management a popular discussion subject in the homes of millions of British people, and to provide a role model for people wanting to enter business. A follow up series titled Troubleshooter - Back in Business aired in the year 2000 and saw Sir John return to companies featured in the original series from a decade before. In that time there had been a number of changes, Tri-ang toys had been unable to turn its fortunes around and its UK factory had been demolished. Morgan Motor Company, where previously Sir John had encountered great resistance, had in fact made many of the changes he suggested. The series was revived a decade later in 2004 under the stewardship of Gerry Robinson, under the title I'll Show Them Who's Boss!' Format The premise of the show is pretty simple: struggling small British business needs help, is offered free advice by former plc-level director; advice often given over number of months is then edited into 1hour duration television show. However, the reason that it made Harvey-Jones Britain's most notable and public business person was the fact that he engaged both the audience and the company on a human level. By both observing key issues (Harvey-Jones was always very focused on markets and customers first, and then systematic efficient production secondly, focused around people and responsibility), and then asked simple questions to confirm his view or see if the management actually saw the problem. Production After originally approaching companies to produce the first series, the BBC production team for the subsequent series were overwhelmed by applications from various British businesses and enterprises. This was in part for the quality of consultation that Harvey-Jones gave, but also for the publicity, which often resulted in an immediate revival for the company through increased sales. After selecting a breadth of companies, industries and situations, Harvey-Jones and executive producer Richard Reisz would review the applications to choose the selected