police forces for action, and that fewer than 4% of cases handled by Action Fraud resulted in anyone being charged or otherwise dealt with by the justice system (this compares, for example, with 80% of cases involving drug abuse). A BBC Radio 4 'File on 4 programme' on 17 November 2019 was devoted to disappointing experiences by people who had been advised to report their fraud problems to Action Fraud and received no redress, despite often being passed round a long list of agencies including Action Fraud, the City of London Police and a series of local police forces. It was suggested that, at a time of severe cuts in police funding, fraud cases, which are typically complex and costly to resolve, were from resource motives being declined by police forces and passed on to Action Fraud, even though the agency has no enforcement powers. In an investigation by the Times Newspaper in 2019, it was revealed by an undercover reporter that call handlers working for the police insult victims of fraud and have been trained to mislead them into thinking their cases will be investigated when most are never looked at again although fraud makes up a third of all crime in England and Wales. A computer scoring system algorithm reduces the vast majority of reports to information reports, not crime reports and then only a handful are passed to the National Fraud Intelligence Bureau. In April 2019, a major watchdog report condemned the police for having a defeatist culture in relation to investigating fraud. Politicians and campaigners have said the need for change was now urgent. See also British intelligence agencies National Crime Agency National Police Chiefs' Council Serious Fraud Office References External links National Fraud Intelligence Bureau on the City of London Police website Action Fraud website 2010 establishments in the United Kingdom Fraud in the United Kingdom Fraud organizations Government agencies established in 2010 National law enforcement agencies of the United Kingdom City of London Police