by breaking down how to apply the techniques for de-escalation and defusing used by professionally trained police officers. He was one of the leading experts in verbal self-defense tactics and trained law-enforcement agencies around the world. Daniel Scott, author of Verbal Self Defense for The Workplace, more recently combined self-defense concepts with the language patterns of neuro linguistic programming in order to develop a new form of verbal self-defense. His new six-step model for verbal self-defense includes all the main components necessary for people to defend themselves against bullies and aggressive people in the work place and elsewhere. See also Assertiveness Conflict resolution Conflict resolution research Negotiations Persuasion Self-defense Verbal abuse References Further reading Elgin, Suzette Haden (1985). The Gentle Art of Verbal Self-Defense. Dorset House Publishing Co Inc. Glass, Lillian (1999). The Complete Idiot's Guide to Verbal Self Defense. Alpha. Scott, Daniel (2009). Verbal Self Defense for The Workplace. Book Shaker. Thompson, George (2004). Verbal Judo, Harper Paperbacks. Sauvé, Gaëtan (2013). "Désamorcer les attaques verbales" Les éditions succès-do, https://www.autodefenseverbale.com/livre Conflict (process) de:Deeskalation