issues. However other projects continued as planned with the new CIQ is done and fully operating in December 2008 for all motorists, named Sultan Iskandar CIQ in honour of the Sultan of Johor back then, Sultan Iskandar Al-haj. However the plan and its later execution was criticized by user especially during the first months, by motorists due to bad entry lanes, lack of signs and guide to follow, and also pedestrian due to the location change adding distance to the CIQ and access route layout on the Causeway side is not pedestrian friendly. After the complex fully operates, old CIQ complex is entirely put in disuse and later demolished. Components Immigration Checkpoint The immigration checkpoint has different checkpoints for bus passengers, bus drivers, lorries, motorcycles and cars. The checkpoint was designed with 38 counters for cars entering Malaysia, and 39 counters for those departing from Malaysia. There are 50 counters in each direction for motorcycles entering and departing Malaysia. The Secured Automated Clearance System for Malaysian Citizen Motorcyclists (M-BIKE) are provided here for all Malaysian citizen motorcyclists only, while foreigners can use Manual Counters for Motorcyclists. Customs Checkpoint At the customs checkpoint, 36 counters are designated for cars (20 for those arriving in Malaysia and 16 for those leaving the country) and 25 for motorcycles (17 for arrivals and 8 for departures). Tolls All toll transactions at the CIQ complex are conducted electronically with Touch 'n Go. All foreign-registered vehicles embarking from the Singapore Woodlands checkpoint can purchase a TnG card at an old building on the left side of the causeway before approaching Johor. The move to implement only electronic toll transactions at the new CIQ complex is part of a government strategy to urge the public to migrate to electronic toll transactions, as well as smooth the traffic flow at the CIQ complex. The new CIQ complex is situated approximately from the previous complex at the Johor Causeway. The complex is equipped with a customer service centre and reload lanes, which operate daily to enable the public to purchase, reload, or check their Touch-N-Go cards' prepaid balance. PLUS Expressways Toll Charges (Starting 1 August 2014) Note: Toll charges can only be paid with the Touch 'n Go card or RFID via TnG eWallet. Cash payment is not accepted. See also Sultan Abu Bakar Complex External links Sultan Iskandar Building website 2008 establishments in Malaysia Malaysia–Singapore border crossings Southern