services. The HELPline expands to offer a special hotline specifically for the immigrants. Services are offered in English and Spanish. Several years later, Creole is added. Mid 1980s: The use of crack cocaine explodes in Miami-Dade County. To provide substance use disorder services, Switchboard becomes licensed by the Florida Department of Children and Families (then HRS). The HELPline employs updated phone counseling methods, case management and referrals for people with drug and alcohol problems. Telephone services now include comprehensive follow-up. 1990: Teen Link, 24-hour hotline for younger residents, is added. Using prerecorded messages, teens are able to easily access a variety of factual information over the phone. If needed, they can speak with a counselor. The line still exists today and has received over 2.5 million calls since its inception. 1992: The HELPages become the first comprehensive printed social services in the county. A critical resource tool for service providers and other organizations, the directory is in great demand. Today, the HELPages are available on-line. 1993: Hurricane Andrew devastates South Florida and the HELPline receives more than 1,500 calls each day. Switchboard works with other organizations like the American Red Cross, the Federal Emergency Management Agency (FEMA), and the United Way to coordinate post-disaster information. In Homestead and Cutler Ridge, Switchboard staff are deployed to offer crisis counseling and referrals. Switchboard is a co-founder of the county's Voluntary Organizations Active in Disaster (DC-VOAD). Years later, Switchboard still participates in annual disaster preparedness planning and works closely with the local Office of Emergency Management. When a disaster is pending, Switchboard sends a team of crisis counselors to the center for the Florida Division of Emergency Operations and the HELPline remains open during the worst of conditions. 1997: Concerned about violence directed at the gay community, Switchboard creates an Anti-Violence hotline to serve as a resource to help victims of violence and to build awareness and acceptance about gay/lesbian issues. Late 1990s: Switchboard begins to offer specialty lines such as: Miami River Hotline (environmental concerns); WAGES Hotline (for those transitioning out of the welfare system); ACCESS Hotline (for people with disabilities and their families); and, United Way Careline (donors). As community needs change, lines are added and discontinued. 2000: New direct service programs are added to deal with a variety of issues related to youth: substance use disorder; truancy; domestic violence; and pregnancy prevention. Switchboard also launched direct services sponsored by federal