Switchboard of Miami, Inc., commonly referred to as Switchboard, was a private, nonprofit and registered 501(c)(3) organization located in Miami, Florida, United States that provided Miami-Dade County with comprehensive telephone counseling and referral services to thousands of social service programs beginning in 1968. The organization also offered counseling services and prevention programs, such as initiatives aimed at assisting high-risk youth and their families through partnerships with local schools. Since 1968, these services have been offered to the community at no charge. Callers can seek advice confidentially, as no information is needed by the company in order to receive the services. Switchboard shut down in 2016 following a "major financial emergency". Credentials The organization maintained a HELPline Services Department that was certified by the American Association of Suicidology, licensed by the Florida Department of Children and Families and accredited by the Alliance of Information and Referral Systems. Partnerships Switchboard partnered with other organizations to receive additional funding and pool resources, including the United Way of Miami, Miami-Dade County and The Children's Trust. Switchboard answered the 2-1-1 hotline in Miami, which is funded by The Children's Trust to help children and families seek information on issues related to school, substance use disorders, domestic violence, teen pregnancy and more. Switchboard was also one of many partners working with the United Way through Operation Helping Hands to provide aid for earthquake victims in Haiti and Chile. Services and projects The organization was involved in many campaigns throughout Miami, working with other community partners on projects such as attracting Creole-speaking volunteers that can answer calls made by those who would like to know more about the disaster in Haiti and those who were directly affected by the disaster. HELPline information Every year more than 168,000 people called the HELPline, which was accessed at (305)358-HELP (4357). Services offered by Switchboard were available in English, Spanish and Creole, making it the only trilingual call center in the United States. The call center acted as the backup for the National Suicide Prevention Lifeline for the entire United States in Spanish and for the Southeastern United States in English. In addition to the 2-1-1 hotline and the 358-HELP line, the organization maintained other service hotlines designed to target specific needs in the community. Switchboard was part of the network of crisis centers for the National Suicide Prevention Lifeline and the 1-800-SUICIDE Hotline, which are both designed to link individuals