it can (and cannot) offer, as well as a means of monitoring the implementation of any outcome; Equitable: a mechanism must ensure that aggrieved parties have reasonable access to sources of information, advice and expertise necessary to engage in a grievance process on fair and equitable terms; Rights-compatible: a mechanism must ensure that its outcomes and remedies accord with internationally recognized human rights standards; Transparent: a mechanism must provide sufficient transparency of process and outcome to meet the public interest concerns at stake and should presume transparency wherever possible; non-State mechanisms in particular should be transparent about the receipt of complaints and the key elements of their outcomes. Types Industry Company Legislative Government Non-Governmental Independent State-based International Organization Multi-Stakeholder Uses Well-designed grievance mechanisms have multiple and sometimes divergent points of application, but are typically used by monitoring, auditing, project oversight, supply chain management, and stakeholder engagement. Grievance mechanisms can deal with most kinds of grievances (bar those raising criminal liability), including – but by no means limited to – those that reflect substantive human/labour rights concerns. As such, rights-compatible mechanisms must work to integrate human rights norms and standards into their processes and are based on principles of non-discrimination, equity, accountability, empowerment and participation. See also Arbitration Conflict resolution research Dispute resolution Mediation Ombudsman ADR References External links ACCESS Facility database of non-judicial grievance mechanisms for company-community problem solving Ombudsman Case Stories - Office of the Compliance Advisor/Ombudsman Business and Human Rights Resource Centre - Grievance mechanisms SRSG Consultation - Discussion Forum on Non-Judicial Grievance Mechanisms Dispute resolution