in an immediate crisis situation with counselors who are trained to prevent loss of life. The GLBT Awareness Initiative Hotine serves the gay, lesbian, bisexual and transgender (GLBT) community by providing education, prevention and intervention discussions for partners, friends and loved ones. It is funded in part by the Dade Community Foundation and the Roblee Foundation. The Teen Link Hotline gives young adults access to information on relevant topics including drug use, health issues, physical abuse, sexuality, relationships, pregnancy, family and school. The Youth Gang Hotline provides effective information and referral services via trained counselors to minimize youth gang involvements. Services are available for youth, parents, teachers, clergy and others dealing with a loved one involved in gang activity. The hotline is funded in part by Miami-Dade County. The Seniors Never Alone Program (SNAP) is a telephone reassurance program for individuals 65 years of age and older that provides a connection for those who might live alone or have little contact with loved ones. Seniors are called at least twice a week to ensure physical and mental health as well as provide moral support. The program was initiated by former Miami-Dade County Commissioner Jose "Pepe" Diaz and is funded in part by Miami-Dade County. The Jackson Health System - Rape Treatment Center Hotline is the after-hours answering service for the Roxcy Bolton Rape Treatment Center (RTC), funded by the Jackson Health system. The hotline provides crisis counseling, suicide prevention and referral services, as well as the ability to activate the RTC Response Team which consists of trained physicians, nurses and counselors at the facility. Operation Helping Hands is a specialized hotline that is only operational when activated by United Way of Miami during times of major unanticipated catastrophe. The Miami-Dade County Public Schools Employee Assistance Program is a hotline designed only for use by employees of Miami-Dade County Public Schools as an after-hours answering service for the Miami-Dade County Public Schools Employee Assistance Program. It is funded by Miami-Dade County Public Schools to offer telephone support, follow-up and emergency response. The Florida BrAIve Helpline was created through The Florida BrAIve Fund and is Florida's largest information and referral network. The line is dedicated to the servicemen and women who served in operations Enduring Freedom and Iraqi Freedom, as well as assisting other war veterans and their families. Local media exposure Switchboard earned exposure on many news outlets in Miami including