In the aftermath of the 2020 George Floyd protests, TriMet reallocated $1.8 million in police contracts and established a transit public safety committee to reevaluate safety and security. In June 2020, an audit by Portland's Independent Police Review concluded that accountability for the transit police, which the Portland Police Bureau (PPB) oversaw, "fell short of the community's expectations". According to the audit, PPB's management "led to some adverse outcomes with community members when they have a negative encounter with a transit officer and learn that accountability is elusive." The following March, TriMet reassigned control of the transit police to the Multnomah County Sheriff's Office. In fall 2021, TriMet deployed a Safety Response Team on MAX. The 24-member team is unarmed and aims to "connect riders in need with social services, reduce 911 calls for non-emergencies, and provide emergency supplies to those who need them." Criticism and controversies Operator fatigue An investigation by The Oregonian in 2013 led to the revelation that some TriMet drivers were working as many as 22 hours in a 24-hour period. There have also been 22 reported cases of drivers falling asleep at the wheel. In response, the agency adopted a new policy restricting the number of hours a driver is permitted to work within a 24-hour period. Failure rate of MAX ticket vending machines An investigation by several local Portland news outlets found that several of the MAX Light Rail ticket machines have extremely high failure rates. Many riders have claimed that they have received a fare evasion citation after boarding the MAX train without a fare after they have attempted to pay for a ticket. The official statement from TriMet is to ride to the next MAX station, de-board the train and pay for a ticket there and wait for the next train. This response has been deemed unacceptable both by riders and bus/rail operators. TriMet has begun replacing all of its older machines with newer machines, and cites a 50% drop in complaints. See also References External links iPhone-compatible arrivals 1969 establishments in Oregon Intermodal transportation authorities in Oregon Transit agencies in Oregon Transportation in Portland, Oregon