given shelter from the elements with a roof over their heads, inside a climate-controlled building or with fans and misting devices. In some amusement parks – Disney theme parks being a prime example – queue areas can be elaborately decorated, with holding areas fostering anticipation, thus shortening the perceived wait for people in the queue by giving them something interesting to look at as they wait, or the perception that they have arrived at the threshold of the attraction. Design When designing queues, planners attempt to make the wait as pleasant and as simple as possible. They employ several strategies to achieve this, including: Expanding the capacity of the queue, thus allowing more patrons to have a place. This can be achieved by: Increasing the length of the queue by making the queue longer Increasing the size of the lanes within the queue Increasing the length of the queue by designing the line in a "zig-zag" shape that holds a large number of guests in a smaller area. This is used often at amusement parks. Notable rides have a large area of this kind of line to hold as many people as possible in line. Portions of the line can be sectioned off and bypassed by guests if the queue is not crowded. "In-line" entertainment can be added. This is popular at amusement parks like Walt Disney World, which uses TV screens and other visuals to keep people in the queue area occupied. Secondary queue areas for patrons with special tickets, like the FastPass system used at Disney parks, or the Q-bot as used in Legoland Windsor. Psychology People experience "occupied" time as shorter than "unoccupied" time, and generally overestimate the amount of time waited by around 36%. The technique of giving people an activity to distract them from a wait has been used to reduce complaints of delays at: Baggage claim in the Houston, Texas airport, by moving the arrival gates further away so passengers spend more time walking than standing around waiting Elevators, by adding mirrors so people can groom themselves or watch other people Retail checkout, by placing small items for purchase so customers can continue shopping while waiting Other techniques to reduce queueing anxiety include: Hiding the length of a line by wrapping it around a corner. Having only one line, so there is no anxiety about which line to choose and a greater sense of