other DLR stations, the DLR platforms are accessible, however the route is indirect with the use of three different passenger lifts required to reach the DLR. In January 1994, a statue of James Henry Greathead was erected outside the station, next to the Royal Exchange. It was unveiled by the Lord Mayor of London and is positioned on a plinth which hides a ventilation shaft for the Underground. The rest of the station was comprehensively refurbished, with decorative tiling panels based on the City's coat of arms, new lighting and replacement of escalators. This work was completed in 1997, partially funded by the City of London Corporation. New Bloomberg entrance, 2010s In the late 2010s, a new entrance was constructed at Bloomberg's new London headquarters on Walbrook, near station, providing direct access to the Waterloo & City line via four new escalators and two lifts – providing step free access to that line for the first time. First announced in 2008, construction began in November 2015 following delays due to the financial crisis. The new entrance was opened on 30 November 2018, and was officially opened by Mayor of London Sadiq Khan and former Mayor of New York Michael Bloomberg in December 2018. The new entrance incorporates etched glass panels by artist John Hutton, depicting 66 figures based on the ancient Roman history of the area, including the Roman Temple of Mithras. The artwork was originally completed in 1962 on Bucklersbury House, the post war office building previously located on the site. Station upgrade and expansion Between 2003 to 2014, demand at the Bank–Monument station complex rose by over 50% to 337,000 customers per day. The station complex was also rated the Underground's worst station in passenger surveys. According to Transport for London (TfL), "areas of the station are close to 'saturation' point, where day to day demand overwhelms capacity". Unlike other congested stations such as Oxford Circus, passengers cannot be held back at station entrances during peak times to avoid overwhelming the station, as around half of passengers are interchanging between lines. The high demand on the station is exacerbated by the narrow passageways, pinch points, spiral staircases and indirect routes between lines. Some parts of the station operate "one way", with staff directing passengers on longer routes to increase the capacity of the station. Given these issues, the station complex was substantially upgraded between 2016 and 2023, increasing