the United States, "good morning", "good afternoon", "good evening", and "good night" were previously the normal farewell addresses for a lengthy period of time. The common valediction has become "have a nice day". According to the Handbook of Hispanic Cultures in the United States, "[t]enga un nice day" is an example of Cuban Spanglish. This is distinguished from Chicano Spanish, in that the Chicano second-generation and beyond, who are inclined to code-switch, generally do not speak in the formal address form of "tenga". In 1979, a New York judge sentenced a man to a seven- to ten-year jail term at the Auburn State Prison for committing a robbery. The judge's final words were "You are hereby remanded to the custody of the sheriff's department for delivery to the custody of state officials. Have a nice day." Jack Sheehan of WKRT stated that the convict "almost sank to his knees. The phrase had worked its magic." "Have a Nice Day" culture Sandi Mann, a business psychologist at the University of Central Lancashire, defines the "Have a Nice Day" culture as filled with "fake smiles, forced bonhomie, and meaningless demands by workers to 'have a nice day'". Managers compel their employees to be attentive and affable with customers despite the fact that some employees do not feel these emotions. Sandi Mann concludes from her research that the "Have a Nice Day" culture will prevail, becoming used by more companies and countries. In the service industry, for example, she explains that products have become more uniform over the past few decades. Thus, the sole way for companies to distinguish themselves is to have better customer service. She notes that there are positive and negative effects. A positive effect is that it is beneficial for business and for people who enjoy fake displays. A negative effect is that emotions incompatible with the "Have a Nice Day" culture are repressed, leading to what Mann terms the "Have a Nice Day" syndrome. In an interview for the Wall Street Journal, an employee of a telemarketing company, was called a son of a bitch. Clenching his teeth, he responded "Thank you very much, you have a nice day." The stress of suppressing their feelings and faking cheerfulness caused people like the telemarketer to feel insincere and phony. Individuals affected by the "Have a Nice Day" syndrome must carry out emotional labor, which could lead to diminished self-esteem,