lost", the utterance "comes across with a resounding clank of falsity". Marilyn Gardner of The Christian Science Monitor wrote that the "bland age of 'Have-a-nice-day' should come to a deserving end". She opined that service could not be "peddled as an image", and that substance is more important than style. Satirical commentator Russell Baker wrote in the Chicago Tribune that he did not know Ma Bell was waning until she began using the phrase "have a nice day". Miss Manners wrote in her 1990 book Miss Manners' Guide for the Turn-of-the-Millennium that although the phrase was trite, she wondered whether there was "so much deeply felt good will" permeating through the world that shallow friendliness ought to desist. She stated that for her, saying "goodbye" is sufficient because it expresses the same well-wishing farewell sentiment. Leil Lowndes wrote in her 2009 book How to Instantly Connect with Anyone that if someone says "have a nice day", the recipient should refrain from sarcastically responding "Thanks, but I have other plans" or "Gee, I was planning on having a miserable one, but now that you mention it, I think I'll have a nice one." Lowndes suggested that the response merely be "You, too." Defense Carol Swiderski of the Chicago Tribune wrote that although saying "have a nice day" may not be sincere, the speaker has acknowledged that the recipient is there. She argued "[h]ave we become so analytic that we can't accept these little niceties without asking ourselves, 'Did he really mean it? Does she really care if I have a nice day?'" Writing that society has become so automated that going through a check-out line at a grocery store without having made eye contact or spoken with the checker is possible, Swiderski favored "insincerely meant human kindness to a robot". She encouraged people to respond to "have a nice day" with "you have a nice day, too" because she hoped that when a sufficient number of people do this, there could be a time when people will sincerely intend it. Jeff Corbett of The Newcastle Herald defended "have a nice day" despite his characterization of the phrase as "wincingly American and so patently false in its sing-song delivery" by cashiers. Corbett favored the phrase to the inquiries of the shopkeepers about his life; he preferred "have a nice day" because it did not entail a response. Janice Turner of The Times