centers throughout the country. Over 90% of NTI's work-at-home placements within the past three years have been within call centers and help desks. Previous NTI work-at-home agents with disabilities have been hired by employers including the IRS, Ticket Master, and AAA Roadside Assistance. In 2004, NTI was awarded a JWOD contract with the Internal Revenue Service, placing hundreds of employees for tax forms assistance. Vocational Rehabilitation Systems The 70-year-old federal/state vocational rehabilitation (VR) system is the largest network providing help to the 1.2 million disabled Americans who request government assistance in finding work each year. Collectively, state VR agencies operate with a budget of $2.8 billion. The VR agencies have staff and a charter to develop home-based opportunities, but relatively few alternatives to offer their clients within their immediate communities. State agencies often use some of their funds to purchase services from non-profit organizations such as NTI when their clients in the disability community require specialized assistance. NTI works through VR agencies in approaching low-income members of the disability community who can become home-based teleworkers to meet the growing demand from companies needing CSRs. As of 2009, NTI has standing agreements with 47 state VR agencies. References External links Official website Non-profit organizations based in Boston Companies based in Boston Disability organizations based in the United States 1995 establishments in Massachusetts 501(c)(3) organizations