Mutual Fund Dealers Association of Canada joined the organization. At the same time OBSI invited credit unions to join and changed its name to "Ombudsman for Banking Services and Investments" (OBSI). In 2013, the Canadian Securities Administrators announced amendments to National Instrument 31-103 Registration Requirements, Exemptions and Ongoing Registrant Obligations (NI 31-103) and Companion Policy 31-103CP Registration Requirements, Exemptions and Ongoing Registrant Obligations that will require all registered dealers and advisers outside of Quebec to use OBSI as their provider of dispute-resolution services. By August 1, 2014, all registered dealers must be members in OBSI, with the effect that OBSI's membership will more than double, to over 1600 participating firms. Any regulated firm in the banking services and investment fields is eligible to join OBSI. In September 2018, Scotiabank stopped using OBSI, making the third big bank, after Toronto-Dominion Bank and the Royal Bank of Canada to not use OBSI. Complaints that OBSI deals with OBSI looks into complaints about most banking and investment matters including: mutual funds bonds and GICs stocks, exchange-traded funds, income trusts and other securities investment advice unauthorized trading fraud mortgages loans and credit debit and credit cards fees and rates transaction errors misrepresentation; accounts sent to collections OBSI is able to make recommendations for amounts up to $350,000. OBSI currently has more than 600 participating firms in Canada, including: Investment Industry Regulatory Organization of Canada (IIROC) member firms Mutual Fund Dealers Association of Canada (MFDA) member firms Mutual fund companies Exempt market dealers Portfolio managers Scholarship plan dealers Forex trading services Banks Credit unions Federal trust and loan companies and other deposit-taking organizations A full list of firms that participate in OBSI can be found at www.obsi.ca here. Complaints that OBSI won't deal with If the customer's complaint involves an insurance company, the customer should contact one of the insurance ombudservices to see if they can help. The OmbudService for Life and Health Insurance (OLHI) deals with concerns about life and health insurance, including disability, while the General Insurance Ombudservice (GIO) covers issues of car, property and business insurance. Along with OBSI, the insurance services are part of the Financial Services OmbudsNetwork, a network of dispute resolution services working to resolve complaints fairly and impartially. OBSI won't take on a complaint if: The customer or the firm has started a court action or arbitration process The firm responded to customer’s complaint, and the customer did