not bring it to OBSI on a timely basis The customer has already settled the complaint by accepting an offer from the firm It’s about a general commercial decision of the firm, such as an interest rate or a credit decision Governance OBSI's governance structure is designed to ensure the Ombudsman and staff are independent and impartial, and have the necessary resources to carry out their jobs. A non-profit and independent organization, OBSI is overseen by a Board of Directors. A majority of the directors are independent, and have not been part of industry or government for at least five years. A minority of the directors are appointed from lists of nominees provided by industry bodies. The directors also comprise the voting membership of the organization. OBSI is headed by the Ombudsman has two teams of investigators: one for Banking Services and the other for Investments. The Ombudsman is also independent of industry and government. Funding OBSI levies fees on all of participating firms based on their size or volume of business. OBSI's budget is set each year by the Board of Directors based on the advice of staff. International Network of Financial Services Ombudsman Schemes OBSI is a member of the International Network of Financial Services Ombudsman Schemes, a global association whose members operate as out-of-court dispute resolution mechanisms in the financial sector. Other members include: Financial Ombudsman Service (Australia) Financial Services Ombudsman's Bureau of Ireland Ombudsman for Banking Services (South Africa) Financial Ombudsman Service (United Kingdom) A list of all members can be found at the International Network's website. References Investment Executive CSA expands OBSI mandate Business News Network The Future of Canada's National Bank Ombudsman Canadian Press Rise seen in financial abuse of the elderly Chinese News Unsuitable advice leads to compensating clients, OBSI The Globe and Mail https://www.theglobeandmail.com/globe-investor/banks-should-not-have-choice-of-dispute-mediator-ombudsman/article2368314/ The Globe and Mail Strengthen banking ombudsman, panel urges External links Ombudsman for Banking Services and Investments (OBSI) website OBSI 2012 Annual Report OBSI Rapport Annuel 2012 Financial regulatory authorities of Canada Banking organizations