out a task. It is said that "employees experience fewer positive emotions when interacting with their supervisors as compared with interactions with coworkers and customers." Specific workers such as "service providers are expected to react to aggressive behaviors directed toward them with non-aggressive and even courteous behavior…also to engage in what has been termed emotional labor by demonstrating polite and pleasant manners regardless of the customer's behavior." Being aware of whether or not you are showing positive emotions will cause ripple effects in the workplace. A manager or co-worker who displays positive emotions consistently is more likely to motivate those around him/her and have more opportunities within the company. Being able to bring out positive emotions and aware of how to do this can be an incredibly useful tool in the workplace. "Positive mood also elicits more exploration and enjoyment of new ideas and can enhance creativity" (Isen, 2000). A manager who is able to reward and speak to his employees in a way that brings out their positive emotions will be much more successful than one who lacks these skills. Emotional labor/ emotional work "As the nature of the U.S. and global economies is increasingly transforming from manufacturing to service, organizational participants are coping with new challenges, and those challenges often involve complex processes of emotion in the workplace. The initial shift in the economy involved a move to customer service (including industries such as retailing, restaurants and the travel industry), leading to scholarly consideration of the way emotional communication is used in the service of customers and in the advancement of organizational goals. This type of work has come to be labeled as emotional labor...the emotions and displays in emotional labor are largely inauthentic and are seen by management as a commodity that can be controlled, trained and set down in employee handbooks." "This relates to the induction or suppression of feeling in order to sustain an outward appearance that produces a sense in others of being cared for in a convivial safe place.". Emotional labor refers to effort to show emotions that may not be genuinely felt but must be displayed in order to "express organizationally desired emotion during inter-personal transaction." "Commercialization of emotional labor and the trends towards the homogenization of industrial and service-sector labor processes have, in turn, been shaped by the adoption of new management practices designed to promote feeling rules and personal patterns