Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". "Positive emotions in the workplace help employees obtain favorable outcomes including achievement, job enrichment and higher quality social context". "Negative emotions, such as fear, anger, stress, hostility, sadness, and guilt, however increase the predictability of workplace deviance,", and how the outside world views the organization. "Emotions normally are associated with specific events or occurrences and are intense enough to disrupt thought processes.". Moods on the other hand, are more "generalized feelings or states that are not typically identified with a particular stimulus and not sufficiently intense to interrupt ongoing thought processes". There can be many consequences for allowing negative emotions to affect your general attitude or mood at work. "Emotions and emotion management are a prominent feature of organizational life. It is crucial "to create a publicly observable and desirable emotional display as a part of a job role." "The starting point for modern research on emotion in organizations seems to have been sociologist Arlie Russell Hochschild's (1983) seminal book on emotional labor: The Managed Heart". Ever since then the study of emotions in the workplace has been seen as a near science, with seminars being held on it and books being writing about it every year to help us understand the role it plays, especially via the Emonet website and Listserv, founded by Neal M. Ashkanasy in 1997. Positive Positive emotions at work such as high achievement and excitement have "desirable effect independent of a person's relationships with others, including greater task activity, persistence, and enhanced cognitive function." "Strong positive emotions of emotionally intelligent people [include] optimism, positive mood, self-efficacy, and emotional resilience to persevere under adverse circumstances. ". "Optimism rests on the premise that failure is not inherent in the individual; it may be attributed to circumstances that may be changed with a refocusing of effort." Those who express positive emotions in the workplace are better equipped to influence their coworkers favorably. "They are also more likable, and a halo effect may occur when warm or satisfied employees are rated favorably on other desirable attributes." It is likely that these people will inspire cooperation in others to carry