of behavior that enhance the institutions or enterprises performance or competitive edge". In order to define the image that they want their organizations to portray, leaders use a "core component of "emotional intelligence" to recognize emotions.". that appear desirable. Organizations have begun using their employee's "emotion as a commodity used for the sake of profit". Emotional labor inhibits workers from being able to participate in authentic emotional work. Emotional work is described as "emotion that is authentic, not emotion that is manufactured through surface acting…rarely seen as a profit center for management". "The person whose feelings are easily aroused (but not necessarily easily controlled) is going to have far more difficulty in dealing with emotionally stressful situations. In contrast, empathetic concern is hypothesized to have positive effects on responsiveness in international and on outcomes for the worker. A worker with empathetic concern will have feelings for the client but will be able to deal more effectively with the client's problems because there is not a direct sharing of the client's emotions". "Although emotional labor may be helpful to the organizational bottom line, there has been recent work suggesting that managing emotions for pay may be detrimental to the employee". Emotional labor and emotional work both have negative aspects to them including the feelings of stress, frustration or exhaustion that all lead to burnout. "Burnout is related to serious negative consequences such as deterioration in the quality of service, job turnover, absenteeism and low morale…[It] seems to be correlated with various self report indices of personal distress, including physical exhaustion, insomnia, increased use of alcohol and drugs and marital and family problems". Ironically, innovations that increase employee empowerment — such as conversion into worker cooperatives, co-managing schemes, or flattened workplace structures — have been found to increase workers’ levels of emotional labor as they take on more workplace responsibilities. Negative Negative emotions at work can be formed by "work overload, lack of rewards, and social relations which appear to be the most stressful work-related factors". "Cynicism is a negative effective reaction to the organization. Cynics feel contempt, distress, shame, and even disgust when they reflect upon their organizations" (Abraham, 1999). Negative emotions are caused by "a range of workplace issues, including aggression, verbal abuse, sexual harassment, computer flaming, blogging, assertiveness training, grapevines, and non verbal behavior". "Stress is the problem of each person feeling it. [Negative emotions] can be caused by