The New York City Office of Technology and Innovation (OTI), formerly known as the Department of Information Technology and Telecommunications (DoITT), is the department of the government of New York City that "over[saw] the City's use of existing and emerging technologies in government operations, and its delivery of services to the public". Although the agency's primary purpose is to facilitate the technology needs of other New York City agencies, DoITT was best known by city residents for its 3-1-1 "citizens' hotline," established in 2003. Its regulations were compiled in title 67 of the New York City Rules. In 2022, DoITT was renamed the Office of Technology and Innovation as part of a process that consolidated the former Mayor's Office of the Chief Technology Officer (NYC CTO), NYC Cyber Command (NYC3), the Mayor's Office of Data Analytics (MODA), the Mayor's Office of Information Privacy (MOIP), and staff from the office of the Algorithms Management and Policy Officer (AMPO) into a single department. Mission The New York City Department of Information Technology and Telecommunications (DoITT) is a Mayoral agency charged to operate, maintain, and modernize the City's IT infrastructure, make City government more transparent and accountable to taxpayers, and use innovative solutions to enable and improve the delivery of City services. The agency has approximately 1,200 employees, an operating budget of $350 million and a capital budget of approximately $1 billion. DoITT operates from five locations across two boroughs. In its role as the City's IT utility, DoITT establishes the City's IT strategic direction, security policies and standards; procures citywide IT services, and evaluates emerging technologies; provides project management, application development and quality assurance services; maintains NYC.gov, new media development and operations, and Geographic Information Systems; operates the City's data center, the dedicated wireless network (NYCWiN), the wired network (CityNet), the Citywide Service Desk, and telecommunications systems; administers telecommunications franchise contracts providing fiber, cable television, pay telephones, and mobile telecom equipment installed on City property and streets; leads CITIServ, a citywide IT infrastructure consolidation program; supports the Emergency Communications Transformation Program, the Mayor's Office of Media and Entertainment, and the Health and Human Services Connect and Accelerator programs; administers 311; and fosters public-private partnerships to improve IT service delivery. DoITT maintains a large complex of IBM mainframe computers that run hundreds of application programs used by over a dozen City agencies and thousands of users. Key Initiatives Data Center Consolidation The Citywide