LiveChat Software (WSE: LVC) is a customer service software company and developer of LiveChat software as a service-based help desk software and online chat software for e-commerce sales, customer support, and lead generation. The company has offices in Wrocław, Poland, and Boston, Massachusetts, United States. It serves more than 28,000 paid customers in over 150 countries, including Adobe, AirAsia, Best Buy, Better Business Bureau, ING, Huawei, Orange, and PayPal. History Founded in 2002 as LiveChat Sp. z o.o. (LLC) in Wrocław, Poland, since October 2007 runs as a stock company. In October 2006, 50% of company stock was bought by Capital Partners S.A., an investment and consultancy firm publicly listed at Warsaw Stock Exchange. In February 2008 Capital Partners S.A. decided to follow its strategy of having fewer companies but larger individual transactions and sold its entire stake along with another 13% of company stock to another publicly listed company, Gadu-Gadu S.A. This way LiveChat Software became another Polish company in Naspers capital group, joining Gadu-Gadu and Allegro. pl. In January 2011, the management team sought to get back a controlling equity stake in the company and started a management buyout. After Naspers agreed in June 2011 to sell its entire stake, the founders teamed up with private equity firm Tar Heel Capital to finalize the buyout of the 60% stake. After the transaction was completed in September 2011, the founders own 60% of the stake, while Tar Heel Capital owns 40% of the company. LiveChat Software has been introduced to the Warsaw Stock Exchange in April 2014 with the symbol LVC. Products LiveChat LiveChat is the main product sold by the company. It is a live support software and help desk software used by companies to provide real-time communication with customers using different communication channels: online chat on the website and inside mobile applications, email, and social media (such as Facebook Messenger and Twitter). LiveChat Software owns the technology it uses in the product, however, in areas unrelated directly to chat, the company relies on 3rd party services. Technology partners include Elastic for search and analytics engine, Postmark for delivery of transactional emails, Recurly for subscription billing, and Pingdom for performance monitoring and uptime tracking. In the software market, the company cooperates with such companies as Microsoft, MySQL AB, Intel, and Red Hat. ChatBot ChatBot is the second product sold by the company. It was initially launched and developed