as BotEngine and was rebranded to ChatBot in November 2018. It is an artificial intelligence-based bot platform. It creates intelligent chatbots to communicate with customers in messaging apps, such as Messenger and Slack. It integrates with LiveChat. Other features include rich messages, an intelligent matching system, an entity system (that allow to validate and save user input) , and an open API. HelpDesk HelpDesk is the third product sold by the company. It is a system for tracking, prioritizing, and resolving customer support tickets. Customers can leave messages for companies by using dedicated email addresses. Team members can create tickets if customer queries came from other communication channels, such as LiveChat, Facebook Messenger, WhatsApp, or a phone call. All inquiries are collected as tickets and assigned the appropriate statuses and categories within the application. The application stores customer profiles and the history of their previous messages. Knowledge Base Knowledge Base is a tool that builds a self-service help center. It can be used both as an internal database for agents and an external public help center for customers. The internal widget is equipped with AI support that suggests articles to answer customer queries. Past products Products offered in the past, but currently discontinued are GG Pro (which was a corporate instant messenger) and Chat Server, which was a chat software for moderated chat rooms. Besides developing and selling communication solutions, from 20042010 LiveChat Software was the owner of one of the first Polish online chat portals POLChat. Another product offered by the company was chat.io. It was a chat widget for websites, apps, and social messaging with message sneak peeks, agent ratings, and chat routing. It allowed integrations with multiple communication channels, like Facebook Messenger. It was a chat platform for developers who like to customize products for their needs. The chat.io platform provided APIs to allow developers to build features atop the current offering. The product has been discontinued and became a part of LiveChat. Awards In October 2007 LiveChat (formerly LIVECHAT Contact Center) was listed among thevtop Customer Support and Feedback applications in the Inside CRM report recommended by Guy Kawasaki. In 2011 Deloitte listed LiveChat Software as one of the fastest-growing Central European technology companies in the pDeloitte Technology Fast 50 program the company was selected for the 2011 award based on its 545% revenue growth over the previous five years (2005–2010). In 2012 the company was