email to its customers stating that it would be closing its US operations as of September 15, 2020: "Rakuten's United States marketplace service located at Rakuten.com/shop will stop taking orders from September 15, 2020". Controversy In May 2013, some users started complaining about alleged fraudulent charges on credit cards after using their cards on Rakuten.com. In some cases, it was alleged that the victims' names, social security numbers, dates of birth and credit card information were used to open accounts at other online vendors. In response, Rakuten.com issued a statement that the company has undertaken significant measures to validate the security of the site, and that a third-party technical forensics investigation found no wrongdoing on their end. References External links 2010 mergers and acquisitions Companies based in San Mateo, California Customer loyalty programs Internet properties established in 1997 Online retailers of the United States Product searching websites Rakuten Retail companies established in 1997 American subsidiaries of foreign companies