comes from sales of its educational materials. About 15 percent comes from private sources, including individuals, corporations, and foundations. The remainder comes from affiliate dues and investment income. In 1997, author Nora Roberts donated damages awarded from a plagiarism lawsuit to the organization. In 2020, more than 77 percent of donor contributions were allocated to program expenses. Accountability Standards Charity Watch graded ProLiteracy with a B+ in 2020 and labeled ProLiteracy as a Top-Rated charity. ProLiteracy earned a GuideStar's Platinum Seal of Transparency in 2019 by voluntarily sharing the measures of progress and results they use to pursue their mission. Charity Navigator gave ProLiteracy a score of 88.7 out of 100 based on the data from FY2019 as reported on its most recent 990 filed with the IRS. A 2017 report by the Better Business Bureau's Wise Giving Alliance (WGA) found that ProLiteracy met all of its standards for charity accountability. The WGA found that ProLiteracy is truthful in its representations of how money is spent, does not allocate an excessive part of its budget for fundraising or administrative expenses, and makes its financial statements readily available to the public. Financial Crisis & Recovery From 2009 to 2013, under then-President and CEO David C. Harvey, ProLiteracy faced severe financial issues, with a $1.8 million shortfall and a $1.7 million loss in net assets in 2012. Moving their headquarters to a revitalized warehouse and investing in the local Syracuse, NY community were contributing factors in the shortfall, including its newly-opened Ruth J. Colvin Center for Innovation and Excellence in Adult Literacy, a public computer lab designed to teach adults computer literacy. Six months after the move to ProLiteracy's new headquarters, Harvey resigned as President. Current CEO, Kevin J. Morgan, then Chairman of the Board of Directors since 2009, stated that Harvey "went on to pursue other opportunities in the Washington, D.C., area, and let's leave it at that." Morgan later added, "the good news is that David worked for ProLiteracy for five years and did a lot of great things for the organization." Despite this, Harvey's curriculum vitae, published on May 28, 2013, appears to refer to his financial performance at ProLiteracy as having "led a turn-around operation for a $9 million international organization." Harvey has been the Executive Director of the National Coalition of STD Directors since 2016. Morgan, who received his graduate degree in marketing from Keller Graduate School