copies Elsa and follows her around. Due to her age, she often misses the point in Elsa's jokes, can't remember the words (let alone the tune) to any song and can only slam-dance. Mack "the Smack" - Elsa's stepfather who is Scottish. Elsa calls him Mack the Smack because he frequently gets angry and hits her. After losing his job and being unable to find work, he and his family are forced to live at the Royal Hotel. Elsa refers to him as "The Big Twitty Scottish Berk in Room 608" and graffitis disparaging jokes about him in the bathroom. He is quite large and strong, with sticking up blonde hair. He spends a lot of his time in the betting shop to earn money for the family, which suggests he could have an underlying gambling addiction. Mum - Elsa's unnamed mother who gets very depressed after moving to the Royal and worries a lot. She is a slim brunette with a ponytail. Naomi - Elsa's first friend at the Royal, she loves reading scary vampire books under the guise of the dust-jacket of Little Women. She had been living in the Royal for six months when Elsa's family arrived, with her mother and younger brothers. "Funny-face" - A boy who is part of the "Famous Five" group of hard lads in the hotel. He laughs at Elsa's jokes and lives with his Mum on the fourth floor. His real name is never mentioned. Hank "the Hunk"- Elsa's baby half-brother who is very large for his age, hence his nickname. Other The Manager - The careless manager of The Royal Hotel. He doesn't seem to care about the guests or their well-being. The "Bunny" Receptionist - She wears fluffy sweaters and flirts with The Manager, and shares his attitude regarding the guests. Mrs "Hoover" Macpherson - The cleaner who doesn't share the manager's and receptionist's attitude to guests and likes Elsa and Pippa because they help her out with the housework and are polite and chatty. "Simple" Simon - A five-year old boy who tags along with the Famous Five. "The Famous Five" - The gang which Elsa hangs out and plays truant with after she cannot settle in her new school. Ms Fisher - Teacher of the special class in the local primary school, who is mean and not particularly inspiring. Nicky, Neil and Nathan - Naomi's younger brothers.