President and Chief Operations Officer would be Herve Humler, one of the founders of the 1983 company, who will be responsible for leading brand operations and global growth strategy. In 2015, The Ritz-Carlton, Macau was opened. It is located at the Galaxy Macau. The Ritz-Carlton, Macau is designed as a gold palace. On July 10, 2020, Forbes mentioned how luxury brand collaborated to attract luxury buyers, Asprey and Ritz Carlton partnered for their 'purple water beauty amenities,' which includes body lotions and shampoos within the hotel rooms. Awards The Ritz-Carlton Hotel Company has been featured on Zagat Survey Top Lists for dining, hotels and service. The Dallas, TX and Wolfsburg, Germany locations both received top honors from Zagat in 2009, including Top Large Hotel for the Dallas location. The Ritz-Carlton is the only company to date to win two Malcolm Baldrige National Quality Awards (1992 and 1999). Ritz-Carlton's President and COO Horst Schulze was recognized for Ritz-Carlton's contributions during his tenure with Corporate Hotelier of the World Ishikawa Medal for contributions to the Quality movement. Other accomplishments The Ritz-Carlton is notable for attempting to share its knowledge of quality as it applies to service. Initially this was done at the request of the Baldrige committee, but The Ritz-Carlton ultimately adopted this as a central mission through the creation of The Ritz-Carlton Learning Institute and The Ritz-Carlton Leadership Center. In October 2011, Angella Reid, the General Manager of The Ritz-Carlton Hotel in Pentagon City, Virginia was appointed as White House Chief Usher, becoming the first woman to serve in that post. It also has major service training operations in its Ritz-Carlton Learning Institute and Ritz-Carlton Leadership Center, created by Ritz-Carlton executive (emeritus) Leonardo Inghilleri, where nearly 50,000 executives from other companies worldwide have been trained in The Ritz-Carlton principles of service. Notable current properties The Ritz-Carlton Kuala Lumpur, in Malaysia's capital city, opened in 1997. It is the only 'all butler hotel' operating in the city, offering butler service to all of its 300+ rooms and suites and has since been ranked among the "Gold List" of hotels by Condé Nast, ranked as "one of the top five butler hotels" by The Independent and regarded by Travel and Leisure as one of "The World's Greatest Hotels". In 1999, Ritz-Carlton acquired the former Hotel St. Moritz in New York City, re-establishing a presence for the brand in New York City for the