Ann Rockley is a content manager. She is the founder and President of The Rockley Group, based in the greater Toronto Area. She regularly presents papers and workshops on subjects involving the efficient creation, management and delivery of content for organizations in North America and Europe. She was the lead analyst for The XML & Component Content Management Report on Content Management Systems Watch. Education and early career At university, Ann Rockley took a Bachelor of Science degree in Astronomy. In the early 1980s, she got her first permanent job as a junior technical writer at I. P. Sharp Associates. She went on to work for Cemcorp, Unisys, and American Express, then formed Information Design Solutions with two partners, Heather Fawcett and Sam Ferdinand. According to Gerlinde Schuller, information design is a complex, interdisciplinary, and experimental art. The partnership consulted in usability, document analysis, SGML, and large-scale online documentation projects. In 1995, Rockley left Information Design Solutions to start The Rockley Group. She took a master's degree in information science at the University of Toronto while continuing to work at The Rockley Group full-time. Involvement with the STC In the mid-1980s, Rockley took the initiative to revive the Toronto chapter of the Society for Technical Communication, a professional organization for technical communicators, by getting in touch with the international organization's representative for her area, Rennie Charles. The chapter was founded in 1959 but had been dormant for several years. She and Michelle Hutchinson, another technical communicator, assembled a group of their colleagues and presented a plan to hold regular meetings, find speakers of interest, and develop services for technical communicators. The chapter has been active ever since. Among other things, Rockley served as chapter president, produced the newsletter, and was general manager for a very successful three-day, multi-stream conference in 1989. (Hutchinson served as chapter president, produced the newsletter, and organized the hosting of the international society's annual conference in 1997.) When Toronto hosted the international conference, Rockley proposed producing the conference proceedings on CD as well as in book form. She also volunteered to produce the CDs for the 2500 attendees. That was the first time it had been done. The machine-readable format proved to be so popular that it has been provided in one form or another ever since. Rockley regularly presents papers and workshops at the annual meeting of the international Society for Technical Communication. She was