Naomi's mum - Naomi's mum who is a really good cook and very kind. The Switchboard - A woman who isn't very helpful (thus sharing the attitude to guests of the manager and the receptionist, although she is more polite) and enjoys Jackie Collins and sweets. Additional Information The book was originally named Elsa, Star of the Shelter but it was renamed in reprints to attract a wider audience. References British children's novels Novels by Jacqueline Wilson 1994 British novels 1994 children's books Novels set in hotels Doubleday (publisher) books British children's books