the other guests, comparing them to Nazi Germany, and insisting to Sybil that either the guests go, or he does. Sybil stares at him, and Basil quickly exits the hotel, only to return seconds later after he realise it's raining, requesting a room and breakfast in bed, complete with a Waldorf Salad and "lashings of hot screwdriver." Cast John Cleese as Basil Fawlty Prunella Scales as Sybil Fawlty Andrew Sachs as Manuel Connie Booth as Polly Sherman Ballard Berkeley as Major Gowen Brian Hall as Terry the Chef Gilly Flower as Miss Abitha Tibbs Renee Roberts as Miss Ursula Gatsby With: Norman Bird as Mr. Arrad Bruce Boa as Mr. (Harry) Hamilton Terence Conoley as Mr. Johnston Anthony Dawes as Mr. Libson June Ellis as Mrs. Johnston Dorothy Frere as Miss (Doris) Hare Claire Nielson as Mrs. Hamilton Beatrice Shaw as Miss Gurke Stella Tanner as Mrs. Arrad Reception The episode has been described as being "massively popular" and a great success commercially internationally in the 1980s and 1990s. Its source of amusement derives from the cultural differences between the Americans and the British and the perceived differences in manners. The American is very rude in expecting food which is not on the menu and complaining about the service in contrast to the English guests who are very guarded when it comes to complaining. The book Great, Grand & Famous Hotels remarked that "Fawlty Towers is real to everybody who has ever worked in a hotel, anybody who has ever stayed in one, or anyone who has ever tried, unsuccessfully, to order a Waldorf salad." References Bibliography Fawlty Towers: A Worshipper's Companion, Leo Publishing, The Complete Fawlty Towers by John Cleese & Connie Booth (1988, Methuen, London) (the complete text) External links Waldorf 1979 British television episodes