The Office of Public Affairs & Government Relations (PAGR) manages communications and public outreach for the Commission with the public, Members of Congress, the Postal Service, state and local governments, and the news media. PAGR engages in public outreach, responds to media inquiries and disseminates information concerning Commission decisions and activities to the public. PAGR also provides information to postal customers and assists in the resolution of informal complaints, called "rate and service inquiries", from members of the public. Office of Secretary & Administration The Office of Secretary & Administration records and preserves PRC actions and documents, manages the dockets, reference materials, and interagency reporting. It also helps to manage the administrative aspects of the PRC, including budgeting and accounting, strategic planning, contracting, human resources and personnel, and serves as a point of contact for audits. It also manages facilities and infrastructure, and provides support services. Office of Inspector General The Office of Inspector General is a watchdog office that seeks out fraud, waste and abuse in the PRC programs and operations, and conducts audits of programs to identify areas of potential improvement. The Office of Inspector General also investigates allegations and complaints. Public Representative The law (39 U.S.C. 505) requires that the Commission designate an individual to represent the interest of the general public in every public proceeding. This obligation is likely unique in the federal government, although state-level public utility commissions have similar arrangements. Since 2007, the Commission has used the method of appointing a staff member, on a case-by-case basis, to represent the public interest before the Commission for the duration of that particular case. This appointee is called the Public Representative. The Public Representative can obtain legal or technical support if necessary to fulfill that responsibility, but no one working in the Public Representative role can participate in the Commission's decision-making process. See also Board of Governors of the United States Postal Service History of United States postage rates Notes External links Postal Accountability and Enhancement Act of 2006 Postal Regulatory Commission in the Federal Register Independent agencies of the United States government United States Postal Service Government agencies established in 1970 Postage rates