Karen Hayes is a fictional character on the television program 24 portrayed by actress Jayne Atkinson. She appeared as a recurring character in twelve episodes of the fifth season and a main cast member in eighteen episodes of the sixth season. Concept and creation Actress Laurie Metcalf was originally cast as Karen Hayes before being replaced by Jayne Atkinson. Producer Howard Gordon praised Metcalf's acting abilities, but said "the role was not the right fit for the actress" and they mutually agreed to recast the part. Characterization Before joining the United States Department of Homeland Security, Hayes was an FBI agent. She worked within the FBI's Counterterrorism Division, eventually becoming Senior Agent and later a Special Agent in Charge. Hayes has a Bachelor of Arts in Sociology from Princeton University. Atkinson says that her character is cautious especially when it comes to "civil liberties and profiling a certain population." Appearances 24: Season 5 Hayes is the Division Director of the United States Department of Homeland Security's Los Angeles branch at the time of Day 5. Vice President Hal Gardner authorizes her to absorb and essentially replace the workers at CTU - Los Angeles after a major terrorist attack leaves many of CTU's original employees dead. Hayes takes operational control of CTU. She decides to keep the survivors on staff until the crisis is over, against the advice of her assistant Miles Papazian. After the nerve gas is secured, Hayes vouches for CTU, but is ordered by the Vice President to fire them and fully absorb CTU into Homeland. She gradually grows suspicious of her superiors when President Charles Logan issues an executive order for the detainment and arrest of Jack Bauer and later says that he will use the military to capture him. After one of her people from Homeland indirectly aids Jack Bauer, she learns from Mike Novick that Logan never contacted the military about Bauer and that no member of the executive office has yet seen Logan's "evidence" against Bauer. Based on the President's actions in the preceding hours, Hayes is convinced that Logan is indeed manipulating CTU in order to kill Bauer. After Jack successfully obtains a confession from Logan, Hayes prepares to leave CTU for the day, under new orders to report to Washington, D.C. to fully report on the day's events. She acknowledges to Buchanan that she will strongly recommend to newly appointed President Gardner