highs and lows of the job". They also added "Susan Kennedy from Neighbours manages to be the comforting mother figure as well as coming down hard when necessary". The Times named Susan's amnesia storyline as one of their top 15 most memorable Neighbours moments. They said "She slipped on milk, bumped her head and thought she was 16 again. Her failure to understand why she was living with a family on Ramsay Street lasted nearly a year". Television channel Five's Holy Soap website also named the storyline as Susan's most memorable moment, calling it "classic viewing". In 2022, a reporter from The Scotsman included Susan amnesia story as one of the show's top five moments from its entire history. Kate Randall from Heat included Susan and Karl in the magazine's top ten Neighbours characters of all time feature. Susan and Karl were placed at joint second place on the Huffpost's "35 greatest Neighbours characters of all time" feature. Journalist Adam Beresford described her as a "respected principal" who "exudes calm authority". He believed that Susan and Karl were a "dream team" and "the bedrock of Ramsay Street". He assessed that the Kennedy's were a "a solid, dependable family unit" until Karl's affairs. He was also certain that "whatever life throws at them, Karl and Susan will make it." Susan was placed third in a poll ran via soap fansite "Back To The Bay", which asked readers to determine the top ten most popular Neighbours characters. In a feature profiling the "top 12 iconic Neighbours characters", critic Sheena McGinley of the Irish Independent placed Susan at number four in the list. McGinley described her as "long-suffering, dutiful Susan. Soothing Susan." She added that Susan has the "steadfast, wise presence" that will eternally be a prerequisite in society. Lorna White from Yours profiled the magazine's "favourite Neighbours characters of all time". Susan was included in the list and White said it "no surprise she's seen her fair share of storylines" given her longevity. TV Scoop praised Woodburne's performance during the MS storyline. They said, "Susan's real life alter ego, Jackie Woodburne got to show off her excellent acting. As Susan's vision went, and later as she was put into the MRI scanner, Woodburne portrayed real fear and panic". TV Week named Susan as their third "Top Aussie TV Mum". They said "strong-spirited Susan has always doted on her kids, even while putting