not members of the Oriental Boys gang, and the hostage-taking and subsequent crisis were not considered to be gang-related. They herded customers and staff into a group, including a shoplifter attempting to leave the store, and began shooting at the ceiling of the store. One employee escaped after being ordered to lock the doors. Although initial reports indicated they had taken the hostages after a failed robbery attempt, subsequent statements to hostages and negotiators instead proved "they were attempting to gain notoriety," according to Sacramento County Sheriff Glen Craig. They were frustrated with their lives in the United States since it was difficult to find good jobs and expressed a desire to travel to Thailand and fight the Viet Cong, according to two of the hostages. Law enforcement and media response When the 9-1-1 call came in at 1:33 p.m., the Sacramento County Sheriff's Department Special Enforcement Detail (SED) was already in the process of gearing up in anticipation of executing a previously planned drug raid. They immediately paged off-duty team members and began preparations to rush to the scene along with the Department's Critical Incident Negotiations Team (CINT) and other local and state law enforcement agencies. As the situation developed, the local media descended on the area in force, broadcasting the unfolding incident. They were able to get footage of the event because of the store's huge glass front doors, which allowed video crews to see into the store where the hostage-takers lined up some of the hostages in front of the entrance as human shields. Surveillance and negotiation Following the standard operating procedure, the team obtained a floor plan of the building, which was copied and distributed to team members. The SED team was told that there was only one entrance to the store that was not alarmed: a freight entrance located at the rear of the store. Their only option would be to enter the store's showroom, where the hostages were being held, through a fabrics store on the north side of the building. The entry team gained entrance to the fabric store and slowly moved into position. The criminals apparently heard movement by the police amid shouts of "stay away from the door" coming from inside the store itself. One of the entry team members removed a ceiling panel in the hallway between the two buildings and inserted a pole-mounted mirror. He was able to observe