including those with capability impairments that may not be legally recognized as disabilities. Inclusive design seeks out cases of exclusion from a product or environment, regardless of the cause, and seeks to reduce that exclusion. For example, a design that aims to reduce safety risks for people suffering from age-related long-sightedness would be best characterized as an inclusive design. Inclusive design also looks beyond resolving issues of access to improving the overall user experience. As a result, accessibility is one piece of inclusive design, but not the whole picture. In general, designs created through an inclusive design process should be accessible, as the needs of people with different abilities are considered during the design process. But accessible designs aren't necessarily inclusive if they don't move beyond providing access to people of different abilities and consider the wider user experience for different types of people—particularly those who may not suffer from recognized, common cognitive, or physical disabilities. Universal design Universal design is design for everyone: the term was coined by Ronald Mace in 1980, and its aim is to produce designs that all people can use fully, without the need for adaptations. Universal design originated in work on the design of built environments, though its focus has expanded to encompass digital products and services as well. Universal design principles include usefulness to people with diverse abilities; intuitive use regardless of user's skill level; perceptible communication of necessary information; tolerance for error; low physical effort; and appropriate size and space for all users. Many of these principles are compatible with accessible and inclusive design, but universal design typically provides a single solution for a large user base, without added accommodations. Therefore, while universal design supports the widest range of users, it does not aim to address individual accessibility needs. Inclusive design acknowledges that it is not always possible for one product to meet every user's needs, and thus explores different solutions for different groups of people. Approaches to inclusive design In general, inclusive design involves engaging with users and seeking to understand their needs. Frequently, inclusive design approaches include steps such as: developing empathy for the needs and contexts of potential users; forming diverse teams; creating and testing multiple solutions; encouraging dialogue regarding a design rather than debate; and using structured processes that guide conversations toward productive outcomes. Principles of Universal Design (1997) Five United States organizations—including the Institute for Human Centered