this station and four others in Washington Heights, leaving one full-time operator per station. The agency had intended removing all the attendants at these stops, but kept one in each station after many riders protested. The change took effect on January 20, 2004 and saved $1.2 million a year. In November 2007, the MTA proposed savings cuts to help reduce the agency's deficit. As part of the plan, all elevator operators at 168th Street, along with those in four other stations in Washington Heights, would have been cut. MTA employees had joined riders in worrying about an increase in crime as a result of the cuts after an elevator operator at 181st Street on the Broadway–Seventh Avenue Line helped save a stabbed passenger. The move was intended to save $1.7 million a year. However, on December 7, 2007, the MTA announced that it would not remove the remaining elevator operators at these stations, due to pushback from elected officials and residents from the area. In October 2018, the MTA once again proposed removing the elevator operators at the five stations, but this was reversed after dissent from the Transport Workers' Union. The elevator attendants serve as a way to reassure passengers as the elevators are the only entrance to the platforms, and passengers often wait for the elevators with an attendant. The attendants at the five stations are primarily maintenance and cleaning workers who suffered injuries that made it hard for them to continue doing their original jobs. Riders of the 181st Street station have connected with the station's elevator attendants. For instance, in 2000, one elevator attendant put up images of popular jazz musicians while playing jazz music. The MTA ordered the posters removed, but 300 residents protested their removal. The elevator attendants have been known to attempt to cheer up commuters by playing music. A 2003 New York Times article stated that one operator played calypso music and merengue music from a portable CD player, and that "on occasion a dour-faced occupant will execute a brief tap or samba step on the way out". The station's elevators closed for replacement on August 3, 2019, and reopened almost exactly a year later on August 2, 2020. The elevators that were replaced had been in service since the early 1930s, while the new elevators contained wider doors to allow for faster passenger entry and exit. During the replacement, the station