customers and support representatives. GoToMyPC, which allows a user to remotely access his or her own desktop, followed in early 2001. Since 2009, Citrix Online had several layoffs. That year, following the lead of Citrix Systems, Citrix Online laid off 10% of its employees. In 2014, Citrix Online cut 65 workers, largely concentrated in marketing. In November 2015, Citrix announced plans to spin off its SaaS division, Citrix Online, and cut an unspecified number of employees. Chris Hylen was announced as the new CEO of the spinoff. In 2018, the entire tech support staff was outsourced to Costa Rica resulting in a large number of US-based layoffs. Acquisitions In 2003, Citrix Systems acquired Expertcity, then a major player in web-based desktop access, in a transaction valued at approximately $225 million in cash and stock. Expertcity became the Citrix Online division of Citrix and retained many of the key developers of the original company. At the time of the acquisition, Expertcity was developing GoToMeeting, a product that uses the remote desktop engine to allow multiple users to view and control a single desktop, enabling both collaborative support and collaborative presentations. In 2006, Citrix Online adapted GoToMeeting to support the growing market for web-based training and web-based seminars. The resulting GoToWebinar product and the GoToTraining product that launched in 2010 allow hundreds of attendees to view a single screen and join in a phone conference. In 2008, Citrix acquired Vapps, Inc., an audio conferencing provider, and created Citrix Online Audio, LLC. Shortly after, they released HiDef Corporate,a flat-rate, hosted audio conferencing service. In 2010, Citrix acquired Paglo Labs and released GoToManage, an IT management and support tool. GoToManage became part of GoToAssist in 2012. In 2012, Citrix acquired Podio, a collaborative work platform for cloud collaboration. In 2015, Citrix acquired Grasshopper, a virtual phone system provider. Products Current GoToAssist (formerly DesktopStreaming) — services for businesses to facilitate remote technical support and monitoring for IT environments GoToMeeting — collaboration and meetings with up to 250 attendees GoToMyPC — remote desktop access for individuals and medium & large enterprises GoToTraining — training and development with up to 200 attendees GoToWebinar — seminars and presentations with up to 1000 attendees Podio — collaborative work platform to manage and collaborate on any project or business process OpenVoice (formerly HiDef Corporate) — audio conferencing with web- and mobile-based administration and control RightSignature - digital signatures straight through