by National Public Radio and Floodlight News found FPL did so through consulting firm Matrix LLC, which also supported positive coverage for itself and FPL-friendly governor Rick Scott in Florida Politics and the Sunshine State News''. Matrix surveilled a Florida Times-Union columnist at home and on vacation in 2019 and 2020, after he wrote critically of FPL's attempts to influence the Jacksonville City Council to approve its acquitision of a local utility. Through a shell company, FPL offered one Jacksonville City Council member a $250,000 a year job promoting his pet issue of marijuana decriminalization on the condition he resign his council seat. FPL created a proposal to diversify its fuel sources by building a coal-burning power plant on in Moore Haven, Florida, near the western edge of Lake Okeechobee. After the National Park Service raised concerns that it would emit toxic mercury into the lake and also harm the Everglades, the state Public Service Commission rejected the plan in 2007. In August 2007, the St. Lucie nuclear plant reduced power output while a leak in a condensation pump was repaired. In 2018 4.4 million FPL customers temporarily lost their power due to Hurricane Irma. FPL proposed a severe winter weather plan that critics have argued would create unnecessary costs for consumers, considering the unlikelihood of a severe winter freeze in Florida. Awards and recognition FPL won the prestigious Deming Award for quality improvement in 1989, becoming the first non-Japanese company to do so. As reported at the time by The South Florida Sun-Sentinel, FPL's quality improvement efforts were aimed at improving customer satisfaction. In 2014, FPL: was recognized as the most trusted U.S. electric utility by Market Strategies International; won the ReliabilityOne award for the south region and the Technology & Innovation award, both from the PA Consulting Group; and earned the national ServiceOne Award for outstanding customer service for the tenth consecutive year. J.D. Power ranked FPL at the top position in customer satisfaction among energy utilities companies in 2016. Additionally, FPL Group and NextEra Energy were rated as the most admired company amongst gas and electric utilities by Fortune Magazine for eight consecutive years. In 2020, FPL was ranked as the nation's most reliable electric power utility by PA Consulting, winning the ReliabilityOne award for the fifth time in six years. Additionally, FPL was acknowledged as the "most trusted U.S. electric utilities by Esculent for the seventh