waiting time is necessary before the provision of the service can be concluded, it should be possible to place visitors on hold for subsequent treatment. Real time management and data collection for statistical analysis Managers have access to a tracking screen with warnings (visual, sound, text messages or e-mails) which enable overall monitoring and control of the reception system. Nevertheless, the system positions backups automatically, to ensure that the target waiting levels per service are respected, as a function of the allocation of salespersons/staff to the services and the forecasts and actual arrivals of customers/visitors. In the centralized deployment in enterprise-grade queue management solution, the management console allows configuring all the parameter to run the token dispenser, a keypad for service desk, displays, Announcement and the user management. Complete statistical reports enable tables and graphs of the following parameters and variables to be interlinked and presented: time periods, waiting times, handling times, times present, services provided, reasons for visits etc. These reports are configurable temporal documents for different needs, displaying functions with 1 or 2 variables. They can be consulted or personalized and sent directly to managers by e-mail. Forecasting and appointments To be able to estimate future visitor flows and resource requirements by department and time period, as a function of statistical data and the designation of past and future days. This enables scheduling of reception resources to be optimized. To be able to make appointments or anticipate flows arrival, by direct contact, telephone or Internet, and mix appointments with walk-in visits using the same resources, by ensuring that appointments are automatically handled at the planned time. Traditional Queue Management has always utilized expensive touch screen kiosks however, newer technology solutions utilize the customers mobile phone. Using a customer mobile phone to interact with the customer ensures that customers are free to do what they want and not have to wait in a waiting area. The customer will receive notifications on their mobile phone and when ready, they are called forward for service. Queuing Rule of Thumb References Queue management Queueing_theory