queue wait times where long queues are present. A precise but more expensive method is the use of a people counter. Measuring and counting can be particularly useful in situations such as airport security where a large volume of people pass through an area in varying flow patterns and constantly varying physical locations. Enterprise grade queue management system With the improvement of network connectivity, the organizations are exploring for deployment of a centralized computerized queue management system suitable as enterprise grade solution. Computerized queue management system is becoming a part of IT projects within organizations for taking the initiative to use their existing hardware and database to reduce the cost of investment, taking leverage of using internal network connectivity within the branches for central system management and reporting on the customer flow data. Automatic queue measurement systems for a complete reception solution Reception management solutions allow managing flows and the purposes of visits from initial contact to the service given. These intelligent management systems allow to increase productivity and sales and reduce operating costs by ensuring that customer is served by the staff that are the most qualified according to the request. Reception management solutions are above all a way of increasing customer satisfaction by reducing the perceived and actual waiting time, creating a pleasant environment and a fair reception. These innovative reception management solutions also contribute to the satisfaction of working teams by reducing the amount of stress and optimizing the processing of requests. Reception management solutions also enable to generate data about how customers wait and how staff can best serve them. This type of information assists in improving organization processes and in increasing the quality of customer service. Reception management solutions cover 6 stages: Information (can also be done by video, SMS, Internet ...) Allocation & direction (can also be done by video, SMS, Internet ...) Waiting & communication (can also be done by video, SMS, Internet ...) Call (can also be done by video, SMS, Internet ...) Reception Management Besides these stages, for a complete reception solution, it is useful and efficient to include appointments management, agenda planning and future flows and resources forecasting. These modular solutions, adaptable to various sectors (Retail, Health, Telecommunications, Finance, Transport, Public Sector...), can suit to the management of a simple queue to centralized multiple site organization. Information / customer arrival Inform customers of the expected waiting time (Video, SMS, Internet...)