How does the queue management system work? Queue management is the process of managing the experiences of customers waiting in the queue to improve business.This system quantifies queuing demand for your business, such that your staff can be made aware in real-time and make adjustments to their service dispensation A powerful queue management software facilitates a seamless customer journey by providing different solutions ranging from Linear and Virtual queuing systems to appointment booking options and a more sophisticated method like queue management mobile app. A queue management system is used to control queues. Queues of people form in various situations and locations in a queue area. The process of queue formation and propagation is defined as queuing theory. What is a queue management system? A queue management system is a set of tools and sub-systems assist in controlling customers’ flow, managing the waiting time and enhancing customers’ experience for multiple industries including banking, healthcare, retails, education, government, and telecom. Advantages The queue management system already developed for decades. Most of the Queue management systems are ticket based currently, customers take a ticket when they enter a bank, post office, telcom store etc. and proceed to the service counter when called, there are no more physical lineup. People siting and not lineup anymore, with this better service system, the penetration rate of queue management system is 100% in some industries/countries; it is a must have system in these sites. Types of queue Structured queues Here people form a queue in a fixed, predictable position, such as at supermarket checkouts, and other retail locations such as banks or airport security. In the field of facilities management, structured queues are commonly known with different names like "Queue Managers" or "Crowd Controllers" or "Public Guidance Systems". Very often, queue management systems are set up to manage ticket ranking for a service (with or without a numbered ticket) with identification and thus enable a serene and stress-free waiting. Extending the different possibilities, planned reception by appointment and remotely rank allocation on or through Short Message Service can also be included. A more rudimentary (or in some cases, supplementary) manual element to structured queue management involves the addition of a member of human staff to deliver a system, monitoring structured queue lengths in order to guide people in a queue or to make adjustments to speed up service (e.g. fetching more cashiers). Such systems are used