dealers, GM said that it had requested its dealers to keep prices in line with the company's suggested retail price. In May 2011 the National Legal and Policy Center announced that some Chevrolet dealers were selling Volts to other dealers and claiming the federal tax credit for themselves. Then the dealers who bought the Volts sell them as used cars with low mileage to private buyers, who no longer qualify for the credit. General Motors acknowledged that 10 dealer-to-dealer Volt sales had taken place among Chevrolet dealers, but the carmaker said they do not encourage such practice. In September 2012, Reuters published an opinion/editorial article where it claimed that General Motors, nearly two years after the introduction of the car, was losing on each Volt it built. The article concluded that the Volt is "over-engineered and over-priced" and that its technological complexity has put off many prospective buyers, due to fears the car may be unreliable. GM executives replied that Reuters' estimates were significantly flawed as they also allocated the vehicle's research and development program costs only against the number of Volts sold in the United States (), instead of spreading the total costs over the entire lifetime of the model, as well as including those units sold in Europe and other countries. GM explained that the investments will pay off once the innovative technologies of the Volt are applied across multiple current and future products. Battery pack fire risk In June 2011 a Volt that had been subjected by the National Highway Traffic Safety Administration (NHTSA) to a side pole impact crash test followed by a post-impact rollover, caught fire three weeks later in the test center parking lot, burning nearby vehicles. The battery was found to be the source of the fire. After the fire, both Chevrolet and the NHTSA independently replicated the crash test and a subsequent vehicle rotation procedure to test for any fluid leakage, but in their first attempt they could not reproduce the conditions under which the battery pack ignited. The NHTSA said it had "concluded that the crash test damaged the Volt's lithium-ion battery and that the damage led to a vehicle fire that took several weeks to develop." In further testing of the Volt's batteries carried out by NHTSA in November 2011, two of the three tests resulted in thermal events. One battery pack was rotated 180 degrees within hours after it