to meet all standards at all times. Guideline 2: Quality of training experience The Australian Skills Quality Authority (ASQA) assesses training providers and their practices regarding student experience and compliance. They distinguish five key stages of a learning experience for students. They include: Marketing and Recruitment: institutions must ensure students are recruited responsibly, having made informed decisions based on adequate information, including on prerequisites, and have all agreements in writing regarding enrolment, rights and obligations. Enrolment: all students must be informed on their course, the requirements of the university in regards to their study, their rights and responsibilities, tuition and fees, and any further information. Support and Progression: All students must be assisted during the progression of their course, with institutions required to have services on all information regarding adjusting to life, managing of accidents, the requirements of courses and participation, and how the provider will monitor progress during the course. Training and Assessment: all registered providers must maintain procedures which ensure students receive skills and knowledge training, have a minimum of 20 contact hours a week, have two-thirds of VET units face-to-face, and all assessments and assessors meet the requirements of the course. Completion: providers must assess all transfers and issue statements regarding course attainment, as well as have procedures in place for all students to complete all assessment and course requirements before certification, to ensure students are eligible to receive qualifications. Guideline 3: reporting obligations summary Registered institutions and courses must report all student information including "accepted students, non-commencement, termination, changes to identity or duration and any breaches of visa conditions". Further, they must report "education agents, already accepted students, deferrals, courses not starting when expected, changes to courses, tuition fees". Guideline 4: provider default obligations Provider default is on the occasion a student has not withdrawn from studies but the provider either no longer provides a course on an agreed day or at a location. Institutions must, on this occasion, either issue a refund or place students in an alternative course. Guideline 5: education agents ASQA acknowledges the use of education agents by registered institutions, however, they hold no responsibility for their regulation. As such, under CRICOS, all providers must monitor their agents’ activities, ensuring the recruiting undertaken meets all guidelines listed in legislation and written agreements between the two. Organisations must obtain a permanent list of all associated education agents and report any non-compliance as a