contempt for the "dole scum" who attend her course at Royston Vasey's Jobcentre, and her eventual humiliation at joining their sorry ranks is too much for her to bear. Pauline has an unusual obsession with pens (she has a tendency to bring one out whenever someone needs one) and has a startling similarity to Deirdre Barlow from Coronation Street (a fact commented on by Ross). Her catchphrase is "hokey-cokey, pig in a pokey!" which she says when she enters the classroom where her Restart courses take place. Pauline was accused by Cathy Carter-Smith of being a "psychotic 50-year-old lesbian", to which she responds "How Dare You! I'm 48!" Her starsign is Virgo. She has a framed photograph of herself and another woman naked, who was named on the commentary of the Series 2 DVD as a former lover of Pauline's named Terri Makepeace. In the commentary of the Series 1 DVD when asked whether she is in a relationship, Pauline says, rather sadly, "There was someone once", and the commentary also names that person as Terri Makepeace. When asked about her family, she claims that they are all dead. Mickey and Ross are two of the people taking the Restart course. Mickey M. Michaels (Gatiss), a well-meaning simpleton who wants to be a fireman, grows increasingly close to Pauline throughout the series – Pauline has developed the nickname "Mickey Luv" for him. Ross Gaines (Shearsmith) is considerably more intelligent than Pauline and always tries to embarrass her when asked to perform tasks to the rest of the class. However, Pauline usually resorts to violence to secure the upper hand. Ross seems very officious and does not appear to have any close friends or family – when Pauline once flicked through his address book it was empty apart from "Work" and "Mother". The course is also attended by a man named Colin. At the end of Series 1, Ross reveals that he is an undercover agent who has been inspecting Pauline. Naturally, he fires her, forcing her to sit the Restart course which, in Series 2, is now being led by Cathy Carter-Smith (Shearsmith), who is just as bad as, if not worse than, Pauline. After Mickey stands up for her, she leaves the class and briefly works with him at the Burger Me fast-food restaurant but is fired when she spoils Ross's veggie burger in revenge. In an act of