ISP personnel performing an outstanding act, or acts, that results in improved administration or operation, substantial savings in labor or operational costs, greatly enhances the mission of ISP, or brings great credit to the Department. The act, or acts, must be because of performance beyond the requirements of the normal work assignment. Purple Heart - ISP personnel who, while in the performance of their duties, are seriously injured or killed while encountering deadly force or “other actions” causing serious, life threatening injuries or death. II.D.2. The eligible duties do not include accidental or reckless behavior by the officer. Lifesaving Medal - ISP personnel who perform actions or who apply techniques that result in saving or sustaining a human life. Meritorious Service Medal - ISP personnel who have clearly made outstanding achievements contributing to the efficiency and/or effectiveness of the Department by consistently performing their duties with outstanding skill, diligence, productivity, judgment, and responsibility. II.F.2. These achievements must be beyond the requirements of the normal work assignment. Officer of the Year - Any Trooper, Trooper First Class, Master Trooper, Senior Master Trooper, Special Agent, Senior Agent, Inspector, Senior Inspector, or Sergeant who has demonstrated outstanding skill, ability, and professionalism in the performance of his or her duties. II.M.1. A maximum of one officer from each district and zone may be considered along with a maximum of one nomination from each division and command. II.M.2. It is not mandatory for each work location to submit a nomination. II.M.3. Recipients of the ISP Officer of the Year will be ineligible to receive the award the following year. Department Commendation - ISP personnel who perform an outstanding police act with diligence, perseverance, or exceptional ability that notably contributes to enhancing the image of the Department, or prepares, directs, or executes a plan, program, or procedure that makes a notable contribution to the efficiency and/or effectiveness of the Department. Department Unit Citation - ISP personnel and other individuals from outside the Department who function as a unit and who have exhibited exceptional professional skill and conduct during a coordinated action or who have displayed consistent excellence in carrying out the unit's mission. Problem Solving Ribbon - ISP personnel who demonstrate leadership in solving a problem within the Department, in the community, or statewide, in a manner that brought great credit to the Department. II.J.2. The act or acts must be performed beyond the requirements of