to various Railway establishments situated in difficult terrains – Konkan Railways, K-K Line, Shimla-Kalka Toy Train, Nilgiri Railway, Udhampur-Srinagar, Pamban Bridge Appreciation program at Indira Gandhi National Forest Academy (IGNFA), Dehradun Appreciation program at Forest Research Institute (FRI), Dehradun Appreciation program at Wildlife Institute of India (WII), Dehradun Foreign attachment with Deutsche Bahn and Siemens Mobility in Germany Role and function The role of an IRTS officer in the Operations Department is that of ensuring efficient, safe and user friendly transportation of freight and passengers. He/She ensures optimum utilization of railway's assets by maximizing output with available inputs. This is achieved by coordinating with the service departments looking after various assets of railways like track, wagons, engines, signals, etc. He/She combines the outputs of the various departments maintaining the assets – rolling stock and fixed infrastructure to produce a service output – passenger or freight transport. This is done through the Control Office, which is said to be the nerve center of Railways, under the direct superintendence of IRTS officers posted in Operations Department. In the Commercial Department, an IRTS officer is responsible for revenue realization for various services offered by Indian Railways. The commercial department reviews past sales and profit performance; assess the potential of the railways for improved performance and traffic growth, relative to competitors; develop a program of action to achieve projected growth in traffic; define or re-define marketing objectives; specify sales, pricing and promotional strategies to increase traffic; and establish methods and systems to monitor performance. The department is also concerned with provisioning of passenger amenities and re-dressal of customer complaints. Various passenger amenities in Railway Stations and Trains, like catering, stalls on the Railway Stations, services in trains and stations etc. come under the superintendence of IRTS Officers working in the Commercial Department. Being the first point of contact with the Rail users they are the agents of change in the Railway system by conveying user expectations. The information technology requirement of passenger ticketing and freight realization is also managed by IRTS officers in the zonal headquarters in association with the Centre for Railway Information Systems (CRIS). The role changes depending on where an officer is placed in the organization – Division (Operational level) - Real action in terms of implementation of policies occur here Zone (Tactical level) - Collation of Data, chasing of targets Railway Board (Strategic level) - Policy making and National Priorities