safe drinking water and latrines to communities and promotes safe hygiene practices. In 2019, 492,390 people gained improved access to safe water, and 358,601 people gained improved access to safe sanitation. Cash assistance Medair provides families in crisis with cash assistance to improve their temporary living conditions and assist with the cost of medical care. In 2019, 76,343 people received cash or voucher assistance. Innovation Medair uses GIS (Geographical Information Systems) mapping technology to help identify and track refugee communities in Lebanon. In other programmes, they use mobile devices—such as tablets and smart phones—to collect survey data about project participants and their needs, which has proven to be a more efficient and accurate way to analyse and manage data. Medair also says they use cloud-based solutions and online live dashboards that connect teams globally—no matter how remote—and distributes relevant information more easily to those who need it. Current programmes As of May 2020, Medair is operational in Jordan, Lebanon, Syria, Afghanistan, Bangladesh, DR Congo, Madagascar, Somalia, South Sudan, Sudan, and Yemen. Notable past projects Rwanda After the Rwandan genocide in 1994, Medair provided emergency relief to the Bugesera region, which had lost 80% of its population to the genocide. Medair worked to get medical centres running again and provided reconciliation seminars. Medair brought in psychiatrists to provide trauma counseling for both Hutus and Tutsis. These workshops brought together mixed ethnic groups to share their stories. Uganda Medair spent over a decade in Uganda—from 1999 to 2010—making it one of Medair's longest running programmes. During this time, the Lord's Resistance Army (LRA) terrorised the majority of northern Uganda. Medair worked with people living in camps for internally displaced persons (IDPs) at the height of the crisis. Later, Medair helped these people resettle into their home villages again. Sri Lanka After the 2004 Indian Ocean earthquake and tsunami, staff were operational in the district of Ampara—the hardest hit area of Sri Lanka—within five days. Medair found the greatest needs to be water, sanitation, food, and shelter. Working with Bushproof—a company specialising in water technologies for difficult environments—Medair secured emergency drinking water supplies for people living in remote displacement camps. Over the next year, Medair's Sri Lanka response included shelter construction, restoring the livelihoods of the fishing community through the distribution of boats and nets, and improving public health through latrine construction, well cleaning, and hygiene education. Pakistan After a massive earthquake in