of the bank concerned, (but not with regard to its employees); Refusal to accept or delay in accepting payment towards taxes, as required by Reserve Bank/Government; Refusal to issue or delay in issuing, or failure to service or delay in servicing or redemption of Government securities; Forced closure of deposit accounts without due notice or without sufficient reason; Closure of account without customer concern. Refusal to close or delay in closing the accounts; Non-adherence to the fair practices code as adopted by the bank; and Financial loss incurred to customer due to wrong information given by bank official. Any other matter relating to the violation of the directives issued by the Reserve Bank in relation to banking or other services. complaints from Non-Resident Indians having accounts in India in relation to their remittances from abroad, deposits and other bank-related matters; Vide their Circular No.CSD.BOS.4638/13.01.01/2006-07 dated May 24, 2007, the Reserve Bank of India has amended their Banking Ombudsman Scheme, 2006 and the scheme shall be operative with amended effect. Update: Vide their Notification Ref. CEPD. PRD. No.S873/13.01.001/2021-22, the Reserve Bank of India has introduced a new Integrated Ombudsman Scheme on 12th November, 2021. References Schemes of Reserve Bank of India Quasi-judicial bodies of India Banking Ombudsmen