of KANA for $514 million. Product families KANA Enterprise: Enterprise omni-channel CRM package LAGAN Enterprise: G2C enterprise CRM package KANA Express: Cloud-based multichannel customer service system References 1996 establishments in California American companies established in 1996 Software companies based in the San Francisco Bay Area Companies based in Sunnyvale, California Software companies established in 1996 2014 mergers and acquisitions Customer relationship management software companies Defunct software companies of the United States