Enterprise relationship management or ERM is a business method in relationship management. See also Enterprise feedback management (EFM) Business relationship management (BRM) Enterprise planning systems References Primary sources Inmon, W. H., et al. (2001). Data Warehousing for E-business. John Wiley & Sons, New York, NY Kalmbach, Charles, Jr., and Charles Roussel (1999). "Outlook by Issue: 1999, Special Edition: Dispelling the Myths of Alliances". Accenture.com Normann, Richard, and Rafael Ramirez (1993). "From Value Chain, to Value Constellation: Designing Interactive Strategy". Harvard Business Review on Managing the Value Chain. Harvard Business School Press, 2000, 185–220. Torkia, Eric (2005). "Velox ERM: Building an Enterprise Relationship Management Framework". Montreal: UQAM (Université du Québec à Montréal). Harbison, J.R., Pekar, P.jr., Viscio, A. and Moloney, D. (2000) The Allianced Enterprise: Breakout Strategy for the New Millennium, BoozAllen & Hamilton. Gretchen Teagarden, Solomon Smith Barney, 2000 Footnotes Management by type Office and administrative support occupations Customer relationship management