is usually the stopping point for all westbound services to Cardiff Central. Platform 3 is usually the stopping point for eastbound services to London Paddington and Nottingham. Platform 4 is usually the stopping point for eastbound services to Manchester Piccadilly, Holyhead, Portsmouth Harbour, Taunton and Cheltenham Spa and will also be used by trains to Ebbw Vale following the full re-opening of the Ebbw Valley Railway. A British Transport Police station and a branch of WH Smith are situated on platform 1. The waiting room and customer toilets are situated between platforms 2 and 3, as is the Upper Crust café. Also between platforms 2 and 3 is a customer help desk. The booking hall is situated between the main entrance and platform 1. There are three main windows for tickets for immediate travel and a travel centre which handles enquiries, complaints and issues tickets for future travel. In the booking hall there is also a small buffet, telephones, automatic ticket machines and a photo booth. Wheelchair access between platforms is provided by a subway, accessed by a lift from the platforms. Also, a ramp from platforms 2 and 3 leads into a subway that links Mill Street to the city centre. There is a short-stay car park and taxi rank situated to the front and a long-stay car park to the rear which is accessible via a footbridge from all platforms. Since October 2005, automatic ticket barriers have been installed. At the same time, the ticket barriers are being used more often, before used during peak periods and match days, now staffed throughout the day until late in the evening. 2007 development The Welsh Government and Network Rail agreed a £20 million makeover for the station that provided two new concourses, a second pedestrian bridge over the tracks and a user-friendly bus-rail interchange at the station. The plans also included an extended platform 4 capable of accommodating up to twelve-carriage intercity trains and a new multi-storey car park for long-stay travellers. The initial redevelopment of Platform 4 did not allow for disabled access, resulting in station staff using a locally contracted taxi firm at £3 a passenger to move disabled and elderly passengers the half-mile from one side of the station to the other, in a complimentary service provision. The first phase, platform 4 extension, was completed on 2 July 2007, with design works completed by Atkins. 2009 development