of incoming deadlines or an important task to accomplish, users can feel betrayed by the computer in the same way they can feel betrayed by other people. Specifically, when users fail to understand why their computer will not work properly, often in the times they need it to the most, it can invoke a sense of hostility as it is interpreted as a breach of social norms or a personal attack. Consistent with this finding, perceived betrayal by the computer can also elicit other negative emotions. One survey of US adults reported that 10% of users who experience computer issues experienced feeling helplessness, and 4% reported feeling victimized. In the same survey, 7% adults ages 18–34 reported that they had cried over their computer problems within the previous six months. Dangers and potential benefits Computer rage can result in damaged property or physical injuries, as well as psychological harm. Some experts have suggested that venting frustrations on the computer may have some benefits, but other experts disagree. For example, yelling at the computer has been suggested as a way to moderate one's anger to avoid the ill effects of anger suppression, but new research has suggested that yelling can negatively affect health in itself. Alternatively, releasing anger on a computer has been viewed as advantageous as it directs this rage at an object as opposed to another person, and can make individuals feel better afterwards. Prevention and management In response to computer issues that invoke frustration, some experts have suggested walking away from the computer for 15 minutes to "cool off". Other methods to prevent computer rage can be backing up computer data often, increasing memory of the computer, and even imagining pleasant images, such as petting an animal. Adopting a goal of improving computer knowledge may also be beneficial, as users are less likely to report computer rage when they view the issue as a challenge and not as a setback. If computer rage cannot be avoided, guidelines on how to rage with minimal consequences, such as wearing safety goggles and taking frustration out on older equipment, can be followed to reduce the likelihood of injury and significant property loss. Employers of staff who work with computers, often in situations where time is crucial, can take steps to prevent computer rage, such as making sure there is adequate software, and providing employees with anger management strategies. Some computer technician