Code correction If the business application error occurred due to programming errors, then a request is created for the application development team to correct programming errors. If the business user needs new features or functions in the business application, then the required analysis/design/programming/testing/release is planned and a new version of the business software is deployed. Business process correction If the business application error occurred due to a workflow issue or human errors during data input, then the business users are notified. Business users then review their workflow and revise it if necessary. They also modify the user guide or user instructions to avoid such an error in the future. Infrastructure issue correction If the business application error occurred due to infrastructure issues, then the specific infrastructure team is notified. The infrastructure team then implements permanent fixes for the issue and monitors the infrastructure to avoid the re-occurrence of the same error. Support follow-up and internal reporting The business application error tracking system is used to review all issues periodically (daily, weekly, and monthly) and reports are generated to monitor the resolved issues, repeating issues, and pending issues. Reports are also generated for the IT/IS management for the improvement and management of business applications. See also Business intelligence Customer relationship management Dashboard (business) Digital solutions provider (DSP) Document automation Electronic business Electronic data processing Legal matter management Operational risk management Product lifecycle management Supply chain management Production support Software Accounting software Construction software Decision making software Document management system Electronic performance support systems Enterprise software ERP software Inventory software Management information systems Project management software Retail software Workflow management system Work management software References