who oversees grocery deliveries and who is a member of OUR Walmart reports that the store is a long way from the previous mantra of "in the door and to the floor". Instead, merchandise ready for the sales floor remains on pallets and in steel bins in the back of the store with "no passable aisles". Professor Zeynep Ton states that companies can get in a downward spiral where too few labor hours lead to operational problems and lower sales and these reduced sales then become a rationale to reduce labor hours even further. "It requires a wake-up call at a higher level", she said. A customer from Delaware states that the cosmetics section "looked like someone raided it" and "You hate to see a company self-destruct, but there are other places to go." A customer in California states, "You wait 20, 25 minutes for someone to help you, then the person was not trained on mixing paint. It was like, you have to help them help you." An April 3, 2013 The New York Times article cites Supermarket News that Walmart's grocery prices are usually about 15 percent cheaper than competitors. At the start of 2007, the company had an average of 338 employees for each Walmart and Sam's Club store in the United States, and by April 2013, this had reduced to an average of 281 employees per store. Terrie Ellerbee, associate editor of grocery publication The Shelby Report, traced the problem to 2010 when Walmart reduced the number of different merchandise items carried in an attempt to make stores less cluttered. Customers did not like this change, and Walmart added the merchandise back, but did not add employees back. An April 5, 2013, article in the Consumerist includes photographs of Walmart shelves which are only partially stocked, primarily in health and beauty products. One employee is quoted as saying, "As soon as we get a full crew we start to lose people through them quitting or being fired. Management seems to wait until we need 6 or 7 people, then we get a rash of new hires." And another employee is quoted as saying, "they make the rest of us work faster and harder, saying the task manager system, which is basically a [point-of-sale] system telling them how long it should take us to do our job, says we should be done already or we're taking too