who have smart meters installed are expected to save an average of £11 annually on their energy bills, much less than originally hoped. The 2016 cost-benefit analysis was updated in 2019 and estimated a similar average saving. The Australian Victorian Auditor-General found in 2015 that 'Victoria's electricity consumers will have paid an estimated $2.239 billion for metering services, including the rollout and connection of smart meters. In contrast, while a few benefits have accrued to consumers, benefits realisation is behind schedule and most benefits are yet to be realised' Erratic demand Smart meters can allow real-time pricing, and in theory this could help smooth power consumption as consumers adjust their demand in response to price changes. However, modelling by researchers at the University of Bremen suggests that in certain circumstances, "power demand fluctuations are not dampened but amplified instead." In the media In 2013, Take Back Your Power, an independent Canadian documentary directed by Josh del Sol was released describing "dirty electricity" and the aforementioned issues with smart meters. The film explores the various contexts of the health, legal, and economic concerns. It features narration from the mayor of Peterborough, Ontario, Daryl Bennett, as well as American researcher De-Kun Li, journalist Blake Levitt, and Dr. Sam Milham. It won a Leo Award for best feature-length documentary and the Annual Humanitarian Award from Indie Fest the following year. Criticism of smart meter roll-out in the UK In a 2011 submission to the Public Accounts Committee, Anderson wrote that Ofgem was "making all the classic mistakes which have been known for years to lead to public-sector IT project failures" and that the "most critical part of the project—how smart meters will talk to domestic appliances to facilitate demand response—is essentially ignored." Citizens Advice said in August 2018 that 80% of people with smart meters were happy with them. Still, it had 3,000 calls in 2017 about problems. These related to first-generation smart meters losing their functionality, aggressive sales practices, and still having to send smart meter readings. Ross Anderson of the Foundation for Information Policy Research has criticised the UK's program on the grounds that it is unlikely to lower energy consumption, is rushed and expensive, and does not promote metering competition. Anderson writes, "the proposed architecture ensures continued dominance of metering by energy industry incumbents whose financial interests are in selling more energy rather than less," and urged ministers "to kill