Kissimmee Utility Authority was founded in 1901 and is Florida's sixth largest municipally-owned utility providing electric services to 80,000 customers in Osceola County, Florida. KUA operates and jointly owns the Cane Island Power Park and has ownership interests in other generating stations, including coal, natural gas and nuclear sources. KUA provides billing for refuse and storm water services for the City of Kissimmee, Florida. Hurricanes Charley, Frances and Jeanne In 2004, KUA and its employees experienced seven of the most devastating weeks in the utility's 100-year history when three major hurricanes struck its service area. KUA was the hardest hit electric utility in Central Florida, having lost electric service to 100 percent of its customers in Hurricane Charley, 36 percent in Hurricane Frances and 59 percent in Hurricane Jeanne. KUA workers logged 16-hour days trimming trees, digging holes, setting poles, pulling wires and restoring electricity to tens of thousands of Osceola County residents. Criticized by customers and some local government officials about communication on power restoration efforts after Hurricane Charley, KUA's board of directors called for an independent evaluation by consulting firm James Lee Witt Associates of Washington, D.C., in December. The report by the company headed by the director of the Federal Emergency Management Administration for eight years stated that KUA should improve its emergency preparedness plan and communication. Board of directors As of September 2022 Ethel Urbina, chairman Manny Ortega, vice chairman Rae Hemphill, secretary Jeanne Van Meter, assistant secretary Raymond Sanchez, director Olga Gonzalez (Mayor of Kissimmee, ex officio member) Executive management Brian Horton, President and General Manager Kevin E. Crawford, Vice President of Finance and Administration Tiffany Henderson, Director of Corporate Communications Jeffery S. Gray, Vice President of Information Technology Cindy Herrera, Vice President of Human Resources Arthur J. "Grant" Lacerte, Jr., General Counsel Larry Mattern, Vice President of Operations Susan C. Postans, Vice President of Customer Service External links Kissimmee Utility Authority Official Website FY 2021 Annual Report 2022 Hurricane Guide Municipal electric utilities of the United States Water companies of the United States Kissimmee, Florida Companies based in Florida Energy companies established in 1901 1901 establishments in Florida