INS, (Immigration and Naturalization Service) which is defunct as of March 1, 2003. USCIS currently handles two kinds of forms: those relating to immigration, and those related to naturalization. Forms are designated by a specific name, and an alphanumeric sequence consisting of one letter, followed by two or three digits. Forms related to immigration are designated with an I (for example, I-551, Permanent Resident Card) and forms related to naturalization are designated by an N (for example, N-400, Application for Naturalization). List of directors of the U.S. Citizenship and Immigration Services Ken Cuccinelli served from July 8, 2019 to December 31, 2019 as de facto Acting Director. His tenure as Acting Director was ruled unlawful. He remained Principal Deputy Director at USCIS for the remainder of his tenure. Immigration courts and judges The United States immigration courts and immigration judges and the Board of Immigration Appeals which hears appeals from them, are part of the Executive Office for Immigration Review (EOIR) within the United States Department of Justice. (USCIS is part of the Department of Homeland Security.) Operations Internet presence USCIS' official website was redesigned in 2009 and unveiled on September 22, 2009. The last major redesign before 2009 was in October 2006. The USCIS website now includes a virtual assistant, Emma, who answers questions in English and Spanish. Inquiry and issue resolution USCIS's website contains self-service tools, including a case status checker and address change request form. Applicants, petitioners, and their authorized representatives can also submit case inquiries and service requests on USCIS's website. The inquiries and requests are routed to the relevant USCIS center or office to process. Case inquiries may involve asking about a case that is outside of normal expected USCIS processing times for the form. Inquiries and service requests may also concern not receiving a notice, card, or document by mail, correcting typographical errors, and requesting disability accommodations. If the self-service tools on USCIS's website cannot help resolve an issue, the applicant, petitioner, or authorized representative can contact the USCIS Contact Center. If the Contact Center cannot assist the inquirer directly, the issue will be forwarded to the relevant USCIS center or office for review. Some applicants and petitioners, primarily those who are currently outside of the United States, may also schedule appointments on USCIS's website Funding Unlike most other federal agencies, USCIS is funded almost entirely by user fees, most of it via the