measures put in place by the British government and credit industry in the wake of the Covid-19 pandemic. The charity's head office is in Leeds, England. There are also centres in the English municipalities of Newcastle, Birmingham, Chester, and Halifax, Scotland's largest city of Glasgow, and the Welsh capital of Cardiff. The charity also has an office in London. Policy work As well as providing advice, the organisation also campaigns for change to reduce the incidence of problem debt, and successfully worked with other charities to influence the Government to introduce a statutory a "Breathing Space" debt respite scheme. Other campaigning work on overdrafts, credit cards, and high cost credit has resulted in policy changes from the Financial Conduct Authority, and the charity continues to press for the reform of bailiff legislation as part of the Taking Control coalition of charities. Funding StepChange Debt Charity is funded mostly by voluntary donations from creditors as well as allocated Government funding through the Money and Pensions Service, and works with over 900 partner organisations. The charity also accepts donations from the general public. In 2020, the charity received income of £60.6m and had operating costs of £63.4m, including a £3.9m increase in staff costs, reflecting increased colleague number during the year. These costs also reflect the improvements made after a decade, to colleague remuneration and benefits under the charity’s Total Reward strategy. References External links Organisations based in Leeds Social welfare charities based in the United Kingdom Advice organizations