process areas indicating the aspects of product and service development that are to be covered by organizational processes. For a summary of process areas for each model, see these quick reference documents available on the SEI website: CMMI for Acquisition CMMI for Development CMMI for Services Agreement Management (AM) A Project Management process area at Maturity Level 2 Purpose The purpose of Agreement Management (AM) is to ensure that the supplier and the acquirer perform according to the terms of the supplier agreement. Specific Practices by Goal SG 1 Satisfy Supplier Agreements SP 1.1 Execute the Supplier Agreement SP 1.2 Monitor Selected Supplier Processes SP 1.3 Accept the Acquired Product SP 1.4 Manage Supplier Invoices Capacity and Availability Management (CAM) A Support process area at Maturity Level 3 Purpose The purpose of Capacity and Availability Management (CAM) is to ensure effective service system performance and ensure that resources are provided and used effectively to support service requirements. Specific Practices by Goal SG 1 Prepare for Capacity and Availability Management SP 1.1 Establish a Capacity and Availability Management Strategy SP 1.2 Select Measures and Analytic Techniques SP 1.3 Establish Service System Representations SG 2 Monitor and Analyze Capacity and Availability SP 2.1 Monitor and Analyze Capacity SP 2.2 Monitor and Analyze Availability SP 2.3 Report Capacity and Availability Management Data Causal Analysis and Resolution (CAR) A Support process area at Maturity Level 5 Purpose The purpose of Causal Analysis and Resolution (CAR) is to identify causes of selected outcomes and take action to improve process performance. Specific Practices by Goal SG 1 Determine Causes of Selected Outcomes SP 1.1 Select Outcomes for Analysis SP 1.2 Analyze Causes SG 2 Address Causes of Selected Outcomes SP 2.1 Implement Action Proposals SP 2.2 Evaluate the Effect of Implemented Actions SP 2.3 Record Causal Analysis Data Configuration Management (CM) A Support process area at Maturity Level 2 Purpose The purpose of Configuration Management (CM) is to establish and maintain the integrity of work products using configuration identification, configuration control, configuration status accounting, and configuration audits. Specific Practices by Goal SG 1 Establish Baselines SP 1.1 Identify Configuration Items SP 1.2 Establish a Configuration Management System SP 1.3 Create or Release Baselines SG 2 Track and Control Changes SP 2.1 Track Change Requests SP 2.2 Control Configuration Items SG 3 Establish Integrity SP 3.1 Establish Configuration Management Records SP 3.2 Perform Configuration Audits Decision Analysis