2015, in a report published by HMIC, Humberside Police was the only force in the country classed as inadequate. The report suggested that the force had a "limited understanding" of demand for its services, and raised "serious concerns" over the way it was organised. HM Inspector of Constabulary Mike Cunningham said: "Humberside Police has a limited understanding of the current and future demand for its services and, as it is unable to fully match resources to demand in some important areas, this affects its ability to provide a good service to the public." Chief Constable Justine Curran said the force had "moved on" since then. Similarly, the Independent Police Complaints Commission (IPCC) released its annual statistics of police complaints from forces throughout the country: Humberside Police performed better than average in many areas; e.g. the number of complaints had decreased by 4% compared to an increase of 6% nationally. But the number of appeals by dissatisfied complainants had increased by 24%: three times the national average. In November 2015, it was revealed that thousands of telephone calls to the 101 service were being abandoned; the problem had reached its peak in June 2015 when over 11,000 calls were abandoned. On 19 November 2015 the East Riding of Yorkshire Council agreed to reconvene a panel to review the force after October's HMIC inspection. The panel ended up criticising both police and crime commissioner Matthew Grove and chief constable Justine Curran for refusing to attend one of its meetings. This had led the council to write a critical letter to the parliamentary committee for standards in public life, highlighting concerns over a lack of proper consultation over the reorganisation. Speaking at the full council meeting, Cllr. Owen said the panel's concerns had been vindicated by the HMIC report. He said "all public sector bodies are facing huge financial pressures and I fully appreciate the pressures we all face, and Humberside Police are no different, recovering from a number of years of having to improve performance in a climate of low funding and other pressures. In June 2018, 12 months after Curran's departure, Humberside Police were formally disengaged by His Majesty's Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) and assessed as sufficiently improved and stable to be removed from what were in effect "special measures" In August 2018, in the annual Police Federation Pay and Morale Survey, Humberside were officially recorded