headlines as it eventually ruled in the favour of the borrowers, enabling a large number of consumers to reclaim PPI payments. To date, £38.3 billion has been repaid to consumers (May 2020). In 2014, a PPI claim from Susan Plevin against Paragon Personal Finance revealed that over 71% of the PPI sale was a commission. This was deemed as a form of mis-selling. The Plevin case has caused the banks and the Financial Ombudsman to review even more PPI claims. PPI claim companies are currently one of the most common sources of internet click bait, often using misleading information to attract interest from casual browsing. Statistics UK banks have set up multibillion-pound provisions to compensate customers who were mis-sold PPI; Lloyds Banking Group have set aside £3.6bn, HSBC have provisions of £745m, and RBS estimated they would compensate £5.3bn. PPI has become the most complained about financial product ever. Credit life insurance in the United States Credit life insurance is a type of credit insurance sold by a lender to pay off an outstanding loan balance if the borrower dies. Once the loan is paid off with the credit life insurance, there would be no claim on the borrower's estate. Credit life insurance is charged upfront, rather than spread over the life of the loan. A common example of a loan that can include credit insurance is an installment loan. Credit life insurance may either be a permanent life insurance or a term life insurance; or an individual life insurance or a group term life insurance. Creditor would usually offer insurance products provided by its accredited insurers. Borrower would usually choose from among those that is most suitable to the term and amount of loan. The sale of credit life insurance has been controversial in many cases. For example, consumers are sometimes led to believe credit life insurance is required when added to loan contracts. When a lender sells more credit life insurance than is required to pay off the loan, the cost of the premiums is inflated along with the amount of the loan, which increases the amount of interest charged and the amount the consumer has to repay. Terms and conditions for loan APR and fees vary from state to state and some are comparatively vague. For states that do not cap interest rates for installment loan balances, there are often unconscionable provisions in place. For lenders, credit