Mooney. That same year, she gave the luncheon keynote at the Online Market World conference in San Francisco. In December 2011, her book Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More ranked #4 among "What Corporate America Is Reading." By 2013, her book eBay For Dummies was one of the best sellers on the topic. As of 2016, with over 1 million copies of her books in print, she was the all-time best selling eBay author. She hosts the Computer and Technology Radio podcast with broadcaster Mark Cohen. Journalism In 2014, Collier was a columnist with American Express OPEN. She is also on the board of advisors for Buysafe, a bonding service for online sellers. She also wrote about business trends for American Express, Social Business for IBM, Pitney Bowes and multiple features on Entrepreneur. Podcast Collier co-hosts a podcast, Marsha Collier & Marc Cohen Techradio with former KABC journalist Marc Cohen, which they have run since 2008 Public Speaking Collier has spoken at universities and conferences translating the use of social media into social commerce, including: Trust In Tech Symposium 2019: Trust without borders London (2019) 140 Character Conference Los Angeles (2016) and London (2009) Parallels Cloud Summit Keynote (2012) eBay Radio Party & Conference (2011, 2013, 2014, 2015) SXSW 2013: Real Talk: The Social Customer Service Shift Retail Global 2014 IBM Social Business Futurists Insights Series 3-minute YouTube video (2015) Blogworld (2009, 2010, and 2011) PayPal x Innovate 2009 iCitizen (2008) Accolades She has also been named in online lists: ICMI's Top 50 Contact Center Thought Leaders on Twitter (2014, 2015, 2016, 2017, 2018) Brand Quarterly Magazine: 50 Marketing Leaders Over 50 2014, 2015 Scott Goodson in Forbes: Must-Follow Marketing Minds On Twitter 2014 Huffington Post: 100 Must Follow On Twitter 2014 Social Marketing 2016: Top 100 Influencers and Brands Content Marketing 2017: Top 200 Global Influencers Top 100 Most Social Customer Services Pros on Twitter Bibliography Books eBay For Dummies 1999, 2000, 2002, 2004, 2006, 2009, 2012, 2014, 2016, 2020 Twitter and Facebook For Seniors For Dummies 2010, 2014 eBay Business All-in-One for Dummies 2006, 2007, 2009, 2013, 2018 Facebook, Twitter & Instagram for Seniors (For Dummies) 2018 Social Media Commerce For Dummies 2012 Facebook fúr Senioren Fúr Dummies (Germany) 2012 The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More 2011 (Audible 2012) Facebook fúr