try to accommodate the lines, though many had waited for more than 2 hours for re-entry. Due to additional space, more staff, a new advance ticketing system, expanded hours and the additional day added to the event, capacity issues were avoided in 2011. In recent years, HSM has cleaned up their organization and become more respectful to attendees of their fan-based events. After the capacity issue at Fan Expo 2010 and extending the event, CEO and President Aman Gupta released an apology statement to the fans, and stated that while no refunds would be made under any circumstances, the South Building of the Metro Toronto Convention Centre, which had been the location in previous years, was booked immediately for the 2011 edition. Public relations employees at Hobby Star also contacted as many of the fans who had expressed their dissatisfaction, gathering feedback on the convention and expressing personal apologies. Criticism Some of the negative aspects described by fans is the overpricing of the conventions, including entry fees, merchandise, autographs and poor services. Canadian journalist and book writer Jonathan Kay, who was an attender at the convention with his daughters, criticized the high prices charged to fans for photo ops and autographs, arguing them to be unjust. He gave the opinion that it was an undignified way to make a living and that "celebrity worship is the lowest common denominator in popular culture". References External links Anime conventions in Canada Comics conventions in Canada Gaming conventions Horror conventions Multigenre conventions Science fiction conventions in Canada Recurring events established in 1995