operator failure was reported in The Daily Telegraph in 2011. Joanna Wicking had called for police assistance, but the 000 operator chose to believe her killer, who had assured the operator everything was fine, despite repeated calls by Joanna. In another incident six months later, when 000 staff were insistent about needing a street address for a remote country farm, the man needing help died. Denial of access to 000 In April 2014, telecommunications company TPG was fined 400,000 for withholding access to emergency numbers where customers had failed to pay their bills. Federal Court Justice Mordecai Bromberg found that TPG failed to provide access on over 190 occasions between March and September 2011, and the company did not ensure that almost 6000 lines had emergency access. See also 106 Text Emergency Call — is the Australian national textphone/TTY emergency telephone number. Police 101 — is the police single non-emergency telephone number in the United Kingdom (UK) which automatically connects the caller to their local police force (with the option to select a different police force if required), in a similar manner to the 999 emergency telephone number. 108 — is the emergency telephone number in India. 110 — is the emergency telephone number in China and Japan. 111 — is the emergency telephone number in New Zealand. 112, or one-one-two — is the emergency telephone number across the European Union (EU), United Kingdom (UK - where it works parallel to 999), and other non-EU countries, and on Global System for Mobile Communications (GSM) mobile telephone networks across the world. Alternate emergency telephone number for tourists in Macau. 119 — is the emergency telephone number in Jamaica and parts of east and south Asia. From May 2020, 119 was introduced in the United Kingdom as the single non-emergency number for the COVID-19 testing helpline in England, Wales, and Northern Ireland. 911, or nine-one-one — is the emergency telephone number in the United States, Canada, Mexico, and the Philippines. 999, or nine-nine-nine — is the common emergency telephone number used to contact one of the four main emergency control centres (ECC) in United Kingdom (where it works parallel to 112); also an emergency telephone number in several non-EU countries. Former emergency telephone number in Ireland and Poland. Emergency telephone Emergency telephone number In Case of Emergency (ICE) — is one (or more) entries in the contacts (phone book) on many mobile