Hapag-Lloyd Flight 3378 (HF-3378) was a passenger service operated by Hapag-Lloyd Flug from Chania, on the island of Crete, Greece, to Hannover, Germany. On 12 July 2000, the aircraft flying the route, an Airbus A310-304, registration with 143 passengers and 8 crew on board, set off for Hannover leaving the landing gear fully extended, as a precaution, since a malfunction had prevented its proper retraction after take-off. The plane eventually ran out of fuel while attempting a diversion to Vienna, crash-landing just short of runway 34. No fatalities resulted, although the aircraft was written off. Incident Captain Wolfgang Arminger (56), was the pilot-in-command. The flight departed at 10:59 CEDT, shortly after which it was found to be impossible to fully retract the landing gear, as indicated by both the red "gear unsafe" lamp and the yellow "gear door open" lamp. After a total of four retraction attempts, the gear was left in the fully extended condition where all lights indicated a valid condition with the doors trimmed for cruise airspeed. The flight continued towards Germany, as fuel must be burned before landing in any case. The crew had to cope with a heavier cockpit workload that was aggravated by the unavailability of the airline HF radio station for technical consultation, forcing the first officer to spend almost an hour establishing alternative communications with the airline through ACARS and Stockholm Radio. Using the Flight Management System (FMS), the crew estimated the aircraft's fuel consumption, and the captain in consultation with dispatch decided to shorten the flight and divert to Munich Airport, where another A310 would be ready to take the passengers to their final destination. However, the captain ignored the fact that the FMS was not designed to take into account the extra drag produced by the extended landing gear. In fact, Munich was not within range, as eventually became clear from the unexpectedly rapid fall in fuel reserves. At about 12:00 CEDT, this led the captain to decide to divert to Vienna-Schwechat Airport. Shortly thereafter, the first officer noted and reported to the captain that they had already consumed half of their initial fuel load, although they had progressed to only their last waypoint "YNN" still inside Greece (about a third of the total distance to Vienna). At 12:34, the FMS prediction for fuel remaining upon arrival at Vienna fell to 1.9 t. Under such conditions, the airline rules require