agencies were rated by DEEWR every six months (or milestone) on performance, based on placing clients into work and keeping them employed for 13 and/or 26 weeks. A Star Rating system was used, ranging from one to five stars; five stars indicate the highest level of performance. The ratings were calculated using a regression model that looked at the number of jobs or outcomes that a site achieved. As the details of the model have not been released, agencies were often unsure what their next rating will be. Providers who won Workforce Australia contracts Job agencies that also won training contracts under Workforce Australia Providers can claim further funds by referring jobseekers to their own courses Industry-related organisations The peak industry bodies for jobactive members are the National Employment Services Association (NESA) for the for-profit sector, and Jobs Australia, which represents the not-for-profit sector. These bodies represent the needs and wishes of the employment services sector to the Australian Government. Professional development within the industry was provided by organisations including NESA and others such as Diversity@Work, Duality, Job Services Central and Work Savvy Parents to ensure staff were up to date with policies and procedures.. References Public policy in Australia Public employment service Employment in Australia