itself. There are two street-level entrances, one on Bay Street opposite Scotiabank Arena, and the other on Lake Shore Boulevard just east of Bay Street. There is a pickup and dropoff area and bicycle parking on the P1 level. The terminal's bus platforms and waiting areas occupy two floors within CIBC Square. The terminal area is climate controlled, with glass doors separating the waiting area from the bus platforms. Other facilities include free Wi-Fi, charging points and washrooms. The terminal is also fully accessible, with elevators, braille and help points throughout the terminal. Boarding procedures are similar to those for an airport terminal. Digital screens direct riders to the appropriate zone to wait for boarding. Gate assignments appear on digital screens 10 minutes before bus departure, followed by an audio announcement on the PA system. Glass gate doors separating the waiting area from the platform open only when buses are ready to load passengers. The , bi-level terminal has fourteen bus bays – twice as many as the previous terminal – and can accommodate GO Transit's fleet of double-decker buses. Unlike the old terminal, bus routes are not permanently assigned platforms in the terminal; this allows for reduced delays in bus unloading and departures. For safety and to prevent unauthorized access, passengers are allowed on the platforms only when buses are loading or unloading. Services Union Station Bus Terminal provides regional and long-distance bus services. GO Transit GO Transit provides bus routes connecting to various cities and towns across the Greater Toronto and Hamilton Area. One bus route, 16 Hamilton/Toronto Express, runs between Union Station Bus Terminal and Hamilton GO Centre in both directions throughout the day. All other GO Transit bus routes complement a namesake GO rail line, providing transit service in directions or periods when GO trains do not run. GO buses serve the following routes and rail corridors: 16 Hamilton/Toronto Express 18 Lakeshore West 21 Milton 31 Kitchener 61 Richmond Hill 65 Barrie 71 Stouffville 90 Lakeshore East Long distance Connections The bus terminal is connected to Union Station by pedestrian walkways, providing access to connecting suburban and long-distance train services by GO Transit, Via Rail and Amtrak. Union Pearson Express connects the terminal to Toronto Pearson International Airport. The Bay East Teamway provides a direct indoor connection to tracks 4 to 13 used by GO Transit rail services. The terminal is also connected to the TTC