the railway terminal, behind and south of the Dominion Public Building on Front Street, with an enclosed walkway above Bay Street directly connecting the terminal to the railway station concourse. There was also direct stairway access from the bus terminal to railway platforms 4 through 13 via the Bay East Teamway under the railway tracks. The terminal had 7 platforms with fixed platform assignments. Every GO bus route departed from the same platform, a practice that would result in backlogs and delays. Due to height restrictions on the approaches to the terminal, all buses that served the terminal were single-decker buses or special low-height double-decker buses. Per weekday, the bus terminal hosted 485 bus trips and served 13,600 riders. According to Metrolinx, it was estimated more than 100million customers had used the terminal while it was in operation. The bus terminal's last day of service was December 4, 2020, when it relocated to its current location under CIBC Square. The 2003 terminal was demolished shortly after. The north tower of CIBC Square will be built on the site, with completion scheduled for 2024. Relocation of operators from Toronto Coach Terminal The terminal took over as Toronto's principal hub for intercity bus services from the Toronto Coach Terminal at Bay and Edward Street, away. Negotiations with intercity coach services first began in 2012, when the relocation of the Union Station Bus Terminal to the future CIBC Square was being planned. Intercity bus operators stated that they were in favour of moving from the Toronto Coach Terminal, as a location closer to the Gardiner Expressway would reduce journey times. The Toronto Coach Terminal was leased by intercity bus operators from the Toronto Transit Commission (TTC) until July 7, 2021. Coach Canada / Megabus relocated to the new terminal on June 8, 2021. The Toronto Coach Terminal's last remaining tenant, Ontario Northland Motor Coach Services, transferred its operations to the Union Station Bus Terminal effective July 4, 2021. Greyhound Canada never moved to the Union Station terminal as it permanently ceased operations in May 2021. US-based Greyhound Lines began cross-border Toronto–Buffalo routes in November 2021, after COVID-19 pandemic–related Canada–United States border restrictions were relaxed. The TTC declared the Toronto Coach Terminal site surplus effective July 8, 2021, and transferred ownership of it to the City of Toronto for redevelopment. Planning, construction and opening In 2007, the Greater Toronto Transportation Authority (today's Metrolinx) recommended