and customer service information. Class 357/0 The first batch of 44 Class 357/0 units were ordered at a cost of £200 million by Prism Rail in March 1997 to replace the slam-door units, and allow the return of 18 hired sliding-door units to their other franchise West Anglia Great Northern. Construction started in 1999, and they are currently leased by c2c from Porterbrook. They were built in the green LTS Rail colour scheme, painted with a white livery with dark green doors and underskirt (bottom body panels). Their interior consists of dark green seat moquette with alternating rows of large flecks of light blue and light green, light green plastic seat tops with slots in the side for reservation tickets (which are not used) with dark green insets, a stone pattern linoleum floor, purple plastic interior, light green handrails and metal luggage racks with large circular perforations and light green edges, and dark green stickers on the inter-carriage gangway doors. The "door out of order" display is in between the interior door buttons, with the door close button above and the door open button below, unlike in the 357/2 units. These units were fitted with the voice of Julie Berry. All 44 units were due to enter service by 1 November 1999 but were marred by late deliveries due to safety certification problems and reliability problems, meaning they were delivered during 2000, and leading to their temporary withdrawal in October 2001. As a result, Adtranz built two further units free of charge, bringing the total to 46 units. Units are formed of four vehicles, and are numbered in the range 357001–046. Each unit is formed of two outer driving motors (each powered by two Adtranz asynchronous traction motors), an intermediate motor (powered by two Adtranz asynchronous traction motors) and an intermediate trailer. The technical description of the formation is Driving Motor Open Standard A (DMOS-A)+Motor Standard Open (MSO)+Pantograph Trailer Open Standard Lavatory (PTOSL)+Driving Motor Open Standard B (DMOS-B). Individual vehicles are numbered as follows: 67651-67696 – DMOS-A 74151-74196 – MOS 74051-74096 – PTOSL 67751-67796 – DMOS-B Class 357/2 Prism Rail was purchased by National Express in September 2000, and the franchise was rebranded as c2c once the Class 357/0 units were in service. The second batch of 28 Class 357/2 units were ordered at a cost of £92 million by c2c in 2000 primarily to replace the remaining units. Construction