Crossing to began on July 24, 2002. The Temple Place exit from the southbound Orange Line platform was reopened to allow easier transfers. It was converted to an entrance around 2007 when automated fare collection was installed at the station. On June 24, 2019, the MBTA Board awarded a $29.7 million, 16-month contract for full cleaning, wayfinding signage replacement, and other improvements at North Station, Haymarket, State, and Downtown Crossing stations. The work was completed in June 2021. The entire Orange Line, including the Orange Line platforms at Downtown Crossing station, was closed from August 19 to September 18, 2022, during maintenance work. CharlieCard Store A ticket counter was formerly located on the mezzanine level of the station (outside fare control) under Winter Street east of Washington Street. On August 13, 2012, the MBTA combined customer services (formerly located in a booth at Back Bay station) into the Downtown Crossing location as the "CharlieCard Store". The store provides services including obtaining special passes for blind, senior, disabled, and other users; transferring value between fare media; and the purchase of regular passes (the last of which can also be done at any unmanned fare machine). Due to unreliable computer systems and high demand, the store experiences long wait times. Bus connections A number of MBTA bus routes have Downtown Crossing station as their downtown terminus. These include local routes to Charlestown, South Boston, and the North Shore, express buses which run via the Massachusetts Turnpike, and the bus rapid transit Silver Line to Dorchester. Most routes stop on Otis Street at Summer Street, a short block east of the nearest subway entrance: : - Otis Street & Summer Street : Brighton Center - Federal Street & Franklin Street : - Federal Street & Franklin Street : Waltham Center - Federal Street & Franklin Street : Roberts - Federal Street & Franklin Street : Waverley Square - Federal Street & Franklin Street : Waltham Highlands - Federal Street & Franklin Street : - Federal Street & Franklin Street One route stops on Bedford Street at Kingston Street, an additional block to the south: : City Point - Bedford Street & Chauncy Street One Silver Line route serves Downtown Crossing at a midblock bus stop on Temple Place, half a block from the nearest subway entrance: : –Downtown Crossing at Temple Place The and routes stopped at Downtown Crossing until they were cut