functionality In November 2007, a quarterly user satisfaction rating between both the United States Marine Corps and the United States Navy revealed that 83.8 percent of the military members who submitted the survey said that NMCI was satisfactory. Some of the 17 percent who were not satisfied were vocal in their disapproval. Disgruntled users nicknamed NMCI "No More Contracted Infosystems," according to an article in the Marine Corps Times. Some users also complain that they are not able to access all the Web sites they want, like box.net and npr.org. Senior officers said they enacted the worldwide ban on these types of sites out of concern that the rapidly increasing use of these sites threatened to overwhelm the military's private Internet network and risk the disclosure of combat-sensitive material. NMCI's (per DoD requirements) need for security results in longer boot-up times for computers on the network than on non-network computers. HP claims to be accelerating its technology refresh activities which include deploying new, faster computers which should improve performance while maintaining tight security. Though technical support has improved dramatically, and though HP's help desk earned high praise from many survey respondents in 2007, some NMCI users felt that their wait times were excessive when they called the help desk. Further, because NMCI's first priority was to rein in the counterproductive customization and proliferation of applications and networks, users are not given permissions to change computers’ settings. Some servicemen and women are unhappy with the fact that they are not given permission to administer the system from the user level. NMCI requires that only network administrators perform all maintenance and support to ensure uniform security and capabilities across the network. Some users find that requirement cumbersome and claim that wait times to resolve even the smallest of issues are too long. Despite early challenges, NMCI will be the foundation on which the Navy and Marine Corps can build to support their broader strategic information management objectives. The U.S. Naval Institute reports that "Complaints about NMCI speed and reliability are near-constant" and a wired.com piece quotes an NMCI employee as saying: "I still work for the NMCI and I have to say that I honestly have a hard time looking sailors in the eye when I’m out and about because I’m so ashamed of the job that’s done. I’ve never seen more disregard for the well-being of a customer than I have