at HP. We’re given sub-standard tools and people that are hired off the street that have NO computer knowledge. There is absolutely no incentive or upward advancement, and on top of that, there have been pay cuts since HP took over. They aren’t retaining any talented individuals, and it shows. We’re understaffed. We were working mandatory overtime for almost a year (10-11 months). Now that’s been eliminated since it’s no longer cost effective to care about the users for the remainder of this contract seeing as how the new contract has been signed and made official...Stretched for resources as they are, people like me are pulled from their normal duties (dealing with customer issues, training agents, and completing order requests) to just answer basic Service Desk calls. When this happens, we worsen our situation because there’s a major loss in training and resolution time. Agents that I know that have been resourced to working e-mail backlog have said that there is a 15 day turnaround time for nothing more than a response back...We’re digging ourselves into a hole that we can’t possibly hope to get out of ethically, and I shudder to think of what it’s going to take to even restore ourselves back to the position of a semi-effective source of troubleshooting and support for our customers." Additionally, a govinfo.gov article mentions several perceived NMCI inadequacies, e.g. "NMCI response time is slow both on- and off-site" and " 'reach back' to legacy systems through NMCI is slow, sometimes taking 45 minutes to open a document." It was reported that NMCI was breached by Iranian cyber warfare efforts. NMCI's performance and reliability has been criticized by its user base, as evidenced by sailors and marines initially claiming that the acronym stood for “No More Computer Information.” In terms of transparency relating to NMCI's user satisfaction surveys, unofficial US government IT news site gcn.com reports "Since the surveys began a few years ago, the NMCI program office has steadfastly declined to release a complete copy of the questionnaire, instead just issuing a release about the results." See also Operation Cyber Condition Zebra Notes and references External links Official USMC NMCI site NMCI Homeport (smart card required) Official Navy PEO Digital Web site Official Video: NMCI Success, an HP story United States Navy United States Marine Corps