(including controversial clients such as Enron) to maximize profits. McKinsey's recommendation to Allstate, according to Berardinelli, was to low-ball claims so that desperate customers in dire straits would be more likely to accept a settlement offer while Allstate continued to make a profit and collect interest on the insurance payment. Allstate would offer its "good hands" in the way of a low-ball claim and, if the customer did not accept, to get out "boxing gloves." According to a 2006 review in Business Week magazine, Allstate responded to Berardinelli's allegations by claiming that Berardinelli's allegations were "unfounded and unproven." Legal decisions on the issues outlined in the book have led to varied outcomes in court. According to the Business Week article, "Courts and regulators in a number of states, including New York, Pennsylvania, and Washington, have forced Allstate to halt or change its practice of handing out a controversial 'Do I Need an Attorney?' form to people involved in accidents." On the other hand, the article also states that seven court rulings had rejected attacks on the practice. While many of the cost-reduction strategies McKinsey recommended at Allstate remain in place, some were ended by legal and regulatory challenges. Use of Colossus Many criticisms leveled against Allstate (and other insurers), including Barardinelli's book, involved the use of a software program called "Colossus" to process claims. In 2010, Allstate paid a $10 million fine to settle a lawsuit brought by 41 states concerning inconsistencies in the manner in which Colossus was used. It also agreed to standardize its use of the software. However, “it is important to note that we found no systemic underpayment of bodily injury claims,” New York Insurance Superintendent James J. Wrynn said in a press release. See also SEC Community Service Team Laureus Sport for Good Award Allstate Arena List of United States insurance companies Allstate Northern Ireland References External links Sears Holdings Insurance companies of the United States Life insurance companies of the United States Insurance companies based in Illinois Companies based in Cook County, Illinois Financial services companies established in 1931 American companies established in 1931 1931 establishments in Illinois Companies listed on the New York Stock Exchange Auto insurance in the United States Corporate spin-offs 1993 initial public offerings Property insurance companies