life insurance and retirement Environmental record Allstate has a Sustainability Leadership Team composed of officers and senior staff from all areas of the company. The team focuses on sustainability efforts from a company-wide perspective — including environmental initiatives that embed “green” programs and processes throughout their operations. Criticism In July 2008, the American Association for Justice ranked Allstate No. 1 among nation's worst insurers. This ranking was given because: “While Allstate publicly touts its ‘good hands’ approach, it has instead privately instructed its agents to employ a ‘boxing gloves’ strategy against its policyholders,” said American Association for Justice CEO Jon Haber. Allstate criticized the report, with a spokesman noting that "The personal injury lawyers behind this report provide no support for their statements other than decade old recycled allegations that have been shown to be without merit in courts of law." In 2009, Allstate successfully fought to obtain Federal government TARP fund eligibility only to decline it once they obtained eligibility. Auto insurance claims An investigative report in February 2007 by CNN found that major car insurance companies, like Allstate, are increasingly fighting auto insurance claims from those who incurred injuries by their insured members. In 2010 Allstate commanded 18% of the auto insurance market in the United States. Homeowners claims The PBS television program Now, in conjunction with Bloomberg Markets magazine, did an exposé regarding Allstate and other major insurers' homeowners insurance policies. Catastrophe exposure management Allstate has stated intentions of reducing its exposure in hurricane-prone Florida. In November 2006, the company did not renew 120,000 policies that were expiring at that time. Governor Charlie Crist and the Florida Cabinet passed a 90-day emergency order to temporarily prevent insurance companies from not renewing policies. On February 20, 2007, Florida Insurance Commissioner Kevin McCarty clarified the order, stating that insurance companies can nonrenew policies if they satisfy certain conditions, including filing new, lower rates with the state and give customers 100 days’ notice. From Good Hands to Boxing Gloves From Good Hands to Boxing Gloves is a non-fiction work on the company written by David Berardinelli, Michael Freeman, and Aaron DeShaw with a foreword by Eugene R. Anderson. The book relates profit-boosting strategies that consulting firm McKinsey & Company presented to Allstate to maximize profits and diminish the amount of money sent to clients who put in a claim. McKinsey specializes in redesigning product delivery systems for Fortune 100 companies