reported Quan responded to a recall petition by saying she believed the signatories were frustrated with her lack of progress in creating jobs. She went on to KGO radio claiming "I'm too busy. ... I haven't even had a chance to look at the petitions." Quan remained unpopular in the city of Oakland. A 2013 SurveyUSA poll found 60 percent of residents disapproved of her job performance and 65 percent said the city was on the wrong track, with crime the voters' primary concern. The Asian-American community gave her the lowest marks, with 67 percent disapproving of her performance. 2011 Occupy Oakland protest Mayor Quan received widespread national criticism in October 2011 for her handling of the Occupy Oakland protest. On October 11, Mayor Quan visited the protest site. Thirteen days later more than 500 police officers from Oakland, other area police departments, and the State of California were directed to use tear gas and batons to clear the plaza where the protests were being held. Mayor Quan was in Washington, D.C. at the time on city business. Quan issued a statement the next morning commending the police chief "for a generally peaceful resolution to a situation". That night, hundreds of police used tear gas, rubber bullets, and flashbang grenades to subdue and arrest over 100 protesters, though denied the use of rubber bullets and flashbang grenades during the press release. The mayor's office was flooded with demands that protesters be released and her legal adviser opposed the police action and threatened to resign. One protester, war veteran Scott Olsen, was hospitalized with a fractured skull after being struck in the forehead by police projectiles. On November 2, a second protester-veteran, Kayvan Sabehgi, suffered a ruptured spleen when he was hit and tackled by Oakland Police in an area away from the protests' center. By November 14, two of Mayor Quan's top advisors, legal advisor Dan Siegel and Deputy Mayor Sharon Cornu, had resigned. Quan was criticized for apparent insensitivity at an Oakland City Council meeting on March 6, 2013. In a conversation with war veteran Scott Olsen, she accused him of having a "chip on his shoulder". Later, Olsen tweeted, "J. Quan told me she realizes I have a chip on my shoulder. Insulting, more like a broken skull and brain trauma." Recall petition On December 7, 2011, the Oakland City Clerk's office approved the request by the Committee