Demand Response. Driving Staff The drivers for Shuttle-UM are all required to have a CDL class B, with passenger and air-brakes endorsement. These requirements are to be met in order to operate the vehicles in Shuttle-UM's fleet. Although completely composed of student drivers upon the company's inception, as of 2013, staff now features non-student full-time and part-time drivers. The full-time driving staff have a set schedule package that they select before every academic semester (Fall, Winter, Spring, and Summer) for UMCP consisting of 40 hours. Students are required to be enrolled at UMCP or University of Maryland Global Campus, the latter due to the sister school sharing the UMCP campus, in order to be eligible to go through CDL training with Shuttle-UM. Students are given the opportunity to obtain their CDL granted upon that they complete a semester's worth of driving, where upon they have the option of leaving or exploring different departments to work for. Like the full-timers, students select shifts before the Spring and Fall semesters only, which are their weekly permanent shifts. Unlike full-time staff, students have more flexibility in choosing individual shifts rather than packages. Maintenance Maintenance is overseen by the Fleet Maintenance Manager, who operates through numerous full-time field managers. These on-site managers are in charge of coordinating service to all vehicles in the fleet for Shuttle–UM and Campus Parking Enforcement, which both make up DOTS. Service done to these vehicles include but are not limited to preventative maintenance, DOT inspections, and fixing mechanical problems. Maintenance operates out of multiple bays located in the Paint Branch facility, which facilitates their work due to the facility also housing parking for all vehicles. Training The training department consists of certified CDL full-time instructors that are responsible for coordinate training to drivers, students and full-timers, who which to seek employment with Shuttle–UM and obtaining a CDL license. Training consists of multiple sessions that gives drivers numerous hours of training through range and road exercises in order to prepare them for CDL exams administered at the Motor Vehicle Administration (MVA). Upon their CDL completion, training is also responsible for giving orientations of all Shuttle–UM commercial vehicles in order to give all drivers and equal opportunity in driving routes that require different vehicles. Dispatch The dispatch department is responsible for transit operations in regards to all services provided by the company, including demand response and fixed routes. All dispatchers are