students, who are trained to operate the technology and equipment necessary to ensure service is operative. The dispatchers report directly to the shift supervisors upon problems arising before executing decisions that will ensure service being completed. Dispatch also coordinates all customer service inquires regarding routes, demand response, charter, staff, and campus guests. The Shuttle–UM dispatch department operates in sync with the University of Maryland Police Department (UMPD), due to the organization being a state-governed agency: this connection with UMPD provides a branch of safety to drivers and to passengers upon distress signals and accident response. As a result, Shuttle–UM dispatch uses certain police 10-codes for daily operations. Aside from dealing with transit operations, the dispatchers are responsible for recording ridership tallies that are radio communicated to them by drivers upon the completion of every run of every route, which in turn gives the organization passenger data to work with in operations. Routes Beginning with simply two routes in 1972, the company has expanded its bus service by currently having 27 routes (23 that serve UMD, 3 that serve UMB, and 1 that serves BSU). Since its existence, the company has added and dropped several of its routes. These known documented instances are noted below. For Example, the "Adelphi South" route, which was one of Shuttle UM's very first routes created around 1975/1976, was discontinued during the summer of 2005. The "Adelphi South" route operated between the University of Maryland College Park Campus and Langley Park, MD, via Campus Drive, University Boulevard East (MD 193), Riggs Road (MD 212), the Isabella Gardens Apartment Complex, the University Gardens Apartment Complex, the Marylander Apartments/Serene Townhomes, Keokee Street, Merrimac Drive, 14th Avenue, Quebec Street, Ruatan Street, 11th Avenue, Carroll Avenue, University Boulevard East (MD 193), and Campus Drive. Also, the "Queens Chapel" route, which was also another one of Shuttle UM's very first routes, created around 1975/1976, was discontinued on August 25, 2006 (the start of the 2006–2007 school year). The "Queens Chapel" Route operated back and forth between the University of Maryland College Park Campus and Hyattsville, MD, via Campus Drive, Adelphi Road, Toledo Road, the Prince George's Plaza Shopping Center, Toledo Terrace, East - West Highway (MD 410), 23rd Avenue, Ager Road, Nicholson Street, the Kirkwood Apartment Complex, Kirkwood Place, Ager Road, the West Hyattsville Metro Station (after the station opened on December 11, 1993), Hamilton Street, Queens Chapel Road (MD 500),