ones. Essential management skills With its global reach and matrixed structure, the modern corporation is significantly different from that of the past. This new model, in which work is done primarily by cross-functional teams, requires a new set of skills, including influencing, active listening, and conflict management. In the horizontal organization that Guttman sees emerging, these skills, once thought to be at best peripheral, now are central to the achievement of superior individual, team, and organization performance. Ideas in practice A number of senior executives have offered written commentary on how they have put Guttman's ideas into practice in their organization. Guttman's quarterly e-newsletter, GDS Insights, includes interviews with senior executives who explain how they have applied the concepts and the results they have achieved. Among them: Brian McNamara, chief executive officer, GlaxoSmithKline; Bob Gamgort, chairman and chief executive officer, Keurig Dr Pepper; Todd Lachman, president and CEO, Sovos Brands; and Charlie Jacobs, chief executive officer Delaware North's Boston Holdings and alternate governor Boston Bruins. Guttman Development Strategies' white paper, "Organization Development: Accelerating to High Performance Through Multi-Tier Alignments", includes three case studies, based on interviews with company leaders, which demonstrate the concepts in use in Mars, Inc.'s Latin American Division; Redken USA; and INTTRA, Inc. References Books by Guttman Articles by and interviews of Guttman "Self-Development Through Self-Coaching", The Business Edge, September 2010 "Transforming Mars Latin America", MWorld, Summer 2010 "Multi-Tier Alignment", Leadership Excellence, February 2010 "Keep on Top in a Bottom Market", USA Today Magazine, January 2010 "A high-performance team: Identify, please", Directors & Boards, Second Quarter 2009 "Conflict Management as a Core Competency for HR Professionals", People & Strategy, May 2009 "Interview with Howard M. Guttman", Effective Executive, May 2009 "A Value-Added Vocation" by Nick Zubko, IndustryWeek, December 1, 2008 "The Accountable Leader", Leader to Leader, Fall/Winter 2008 "Think Horizontal", The Conference Board Review, November/December 2008 "Horizontal Leadership", MWorld, September 2008 "Take The Lead With A Coach", by John Yuva, Inside Supply Management, August 2008 "Focusing on Performance", by Cord Cooper, Investors Business Daily on Yahoo! Finance, June 16, 2008 "The New High-Performance Leader", Chief Executive, January 2008 "Teamwork and Empowerment" in "10 Quality Basics", Quality Progress, June 2007 "Thought Leaders Interview: Howard Guttman on When Goliaths Clash – Managing Executive Conflict to Build a More Dynamic Team", HR.com's Industry Gurus Newsletter, March 5, 2007 "Lessons from the Hewlett-Packard Debacle", USA Today Magazine, January 2007 External links