surrounding Baltimore areas near campus. President Jay Perman reached an agreement with UMD to answer requests of the UMB community to obtain a shuttle service within campus. In August 2012, UM Shuttle officially launched and began to transport staff, faculty, and other members of the UMB community with three distinct routes. The vehicles for these routes are operated in Baltimore but housed in the Paint Branch facility and driven by UMD employees. Like Shuttle–UM, university ID's grant access to riding the shuttles for UMB. Fares Shuttle–UM and UM Shuttle are complimentary services via paid student fees and UMD's Student Affairs' funds. Additionally, living complexes and businesses pay the organization to run the service in their area, which allow riders to ride by just showing drivers a university ID, not limited to University of Maryland System schools. Residents of College Park were granted access to Shuttle–UM's services via a program approved by city council in 2010, which granted residents passes to show drivers. In September 2012, the city of Greenbelt passed a similar program to that of College Park allowing passes for its residents to use Shuttle–UM's services. Structure Shuttle–UM, although as separate entity in the beginning, is now a branch of DOTS, along with Campus Parking Enforcement. Both are housed at the Paint Branch facility; however, customer inquires regarding parking operate out of Regents Drive Garage offices. Located at Regents Drive Garage are the directors of DOTS, which is overseen by Senior Director David Allen: the directors delegate planning and oversee activity of every branch of the corporation. Every driving staff member for Shuttle–UM that holds a Commercial Driver's License (CDL) is assigned a unit number, which are uniquely grouped to identify different departments and status'. These unit numbers are used to eliminate the usage of full names while having radio contact and have an important role in operations for the company. Management The Shuttle–UM and Campus Parking Enforcement operations branches of DOTS are overseen by its Senior Associate Director, Armand Scala, who directly reports to Allen. The two chief executives are regarded as being at the top realm of company operations, who work directly with numerous full-time chief operatives. Under the executives are the full-time shift supervisors, who directly manage the full-time driving staff. Student managers have the responsibility of managing student driving staff, alongside being responsible for running several departments of the organization's operations, such as Dispatch and