down. Company structure Harvey Norman's operating structure is unusual in that each store department (flooring, bedding, furniture, computer and electrical) is operated by a separate entity of management. Thus many superstores are a combination of three or four separate businesses managed independently contributing revenue to Harvey Norman Holdings Ltd. through lease payments and a portion of sales. Overseas, Harvey Norman stores are directly owned and operated by the ASX-listed, Sydney-based parent company, Harvey Norman Holdings Limited. However, sales commissions are still heavily used across all departments of the store to motivate salespeople, drive sales and improve service. Retail marketing consultant Kevin Moore argues that this 'high reward-based remuneration structure' drives Harvey Norman's point of difference and is what contributes, at least partly, to its retail dominance. "Almost all the people in a Harvey Norman are there because they are great salespeople, can propose solutions for customers and are paid in line with what they sell... So when you walk into a Harvey Norman, the guys on the floor have a real reason to help you. You walk away happy at the end of the day having spent money with them. And so do the staff because some of the money you left in the store goes to them... for helping you solve a problem in your life." Harvey Norman Harvey Norman is the flagship brand of Harvey Norman Holdings. Harvey Norman is mainly a household goods retailer – with items being sold in their stores including major appliances, small appliances, information technology (such as computers, printers and mobile phones), furniture, bedding, hardware (bathrooms) and flooring among other things. There are 193 franchise-operated Harvey Norman stores located throughout Australia, as at 23 April 2020, with separate franchisees owning and operating separate departments. The majority of Harvey Norman stores are located in New South Wales (56), followed by Victoria (45), Queensland (44), Western Australia (27), South Australia (10), Tasmania (7), Northern Territory (2) and the Australian Capital Territory (2). Home renovations Harvey Norman Design and Renovations is a subsidiary of Harvey Norman Holdings Limited. The design and renovations arm of the company specialises in bathroom, kitchen, wardrobe, home office, bars and home theatre renovations, and featured showroom franchises in Victoria, South Australia and New South Wales. The Victorian and South Australian outlets have since closed, leaving five New South Wales outlets in operation. Domayne Domayne is a furniture, bedding, flooring, computers, electrical