in profit over the last financial year (from AU$49.75 million to AU$53.11 million), with operations in Slovenia and Croatia posting a small profit decline (from AU$3.02 million to AU$2.70 million) and all other overseas operations recording losses. Norman Ross Harvey Norman Holdings Ltd previously operated Norman Ross stores in New Zealand. The first store opened on 4 December 2007 in Lower Hutt. All Norman Ross stores were rebranded as Harvey Norman in February 2013. Online store On 22 December 2011, Harvey Norman launched Harvey Norman Direct Import based in Ireland to ship games to buyers in Australia. The prices for video games are cheaper than the Australia-based online store of Harvey Norman. Controversies and criticism In 1995, the Australian Competition & Consumer Commission (ACCC) acted against Harvey Norman for knowingly distributing a catalogue which included more than 20 errors. These included illustrations of sale items with incorrect accessories or functions and packages describing features that they did not actually have. In 2000, before the Australian implementation of the Goods and Services Tax, the ACCC alleged that Harvey Norman advertised QuickBooks for $199 with bonus software valued at more than $900 while aware that the quantities of bonus software were insufficient to meet consumer demand. Harvey Norman was also alleged to have misled consumers regarding tax benefits associated with the purchase of Quickbooks and digital cameras. In November 2008, the company's chief executive, Gerry Harvey, was heavily criticised for comparing Ireland's economic problems with the Great Famine, an event which saw the deaths of over a million people. Harvey has since refused to apologise, admonishing the Irish for their poor sense of humour and stating: "It doesn’t say much about a people when they can’t take something like that on the chin and get on with it." On 8 October 2011, four environmentalist activists illegally climbed the Sydney Opera House and spread out a banner over one of the sails, reading "No Harvey Norman No! Stop selling Aussie forest destruction" as part of a protest against the retailer's profiting from environmental damage. A spokesperson for the protesters said in an interview the "profiting from the destruction of our spectacular forests is absolutely unacceptable". Harvey Norman had previously mentioned they were being "unfairly targeted" and were trying "their best" to sell products from sustainable timber. The protesters were arrested shortly after the event. In response, the Furniture Industry Association of Australia said